Pet Supplies Plus Claimed Company

EMPLOYEE PARTICIPANTS: 442

TOTAL RATINGS: 4115

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 687

TOTAL RATINGS: 7179

Pet Supplies Plus vs PetSmart

Compare Pet Supplies Plus versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 442 employees and customers of Pet Supplies Plus and 687 employees and customers of PetSmart.

Pet Supplies Plus

Pet Supplies Plus's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pet Supplies Plus.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

3.3/5

Product Quality

3.6/5

3.3/5

Pricing

3.3/5

3.1/5

Customer Service

3.5/5

NPS Score

48%	Promoters
9%	Passive
43%	Detractors

NPS Score

46%	Promoters
19%	Passive
35%	Detractors

Net Promoter Score
Winner by 6

See how Pet Supplies Plus compares to its competitors

Petco

Phillips Pet Food & Supplies

Pet Supermarket

Via Animal

See how PetSmart compares to its competitors

Working at Pet Supplies Plus vs Working at PetSmart

53 / 100

CEO Rating

Ken Hicks

55 / 100

CEO Rating
Winner by 2%

Pet Supplies Plus

Pet Supplies Plus doesn't have enough ratings to calculate the Team Culture Ratings.

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PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 2% higher than the scores of Pet Supplies Plus' CEO, Christopher Rowland. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 53

CEO Score

CEO Score 55

Overall Culture 52

Overall Culture

Overall Culture 60

-41

eNPS

-34

Gender Score 46

Gender Score

Gender Score 64

Diversity Score 48

Diversity Score

Diversity Score 64

Perk And Benefits 39

Perk And Benefits

Perk And Benefits 54

Professional Dev. 55

Professional Dev.

Professional Dev. 60

Overall Culture at Pet Supplies Plus vs PetSmart

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Overall Culture a 52/100, with Customer Success and Operations as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 8%

Pet Supplies Plus
PetSmart60

Employee Net Promoter Score at Pet Supplies Plus vs PetSmart

-41

eNPS

Pet Supplies Plus

90 Promoters 23%

52 Passives 13%

255 Detractors 64%

-34

eNPS

PetSmart

138 Promoters 24%

107 Passives 18%

336 Detractors 58%

Employee Net Promoter Score
Winner by %

Pet Supplies Plus
PetSmart-35

Gender Score at Pet Supplies Plus vs PetSmart

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Gender Score a 46/100, with Operations and Customer Success as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 18%

Pet Supplies Plus46
PetSmart

Diversity Score at Pet Supplies Plus vs PetSmart

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Diversity Score a 48/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 16%

Pet Supplies Plus47
PetSmart

Perk and Benefits Score at Pet Supplies Plus vs PetSmart

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Perk and Benefits Score a 39/100, with Customer Success and Operations as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 15%

Pet Supplies Plus
PetSmart54

Professional Development Score at Pet Supplies Plus vs PetSmart

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Professional Development Score a 55/100.

/ 100

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner by 5%

Pet Supplies Plus54
PetSmart

Leadership Culture Ratings vs PetSmart

Pet Supplies Plus rates % lower than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 2457 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you feel comfortable giving your boss negative feedback?" and "Does Your Boss Hurt Your Company Culture?".

Pet Supplies Plus
PetSmart56

Compensation Culture Ratings vs PetSmart

Pet Supplies Plus rates % lower than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 1781 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Do you believe you're paid fairly?".

Pet Supplies Plus
PetSmart52

Team Culture Ratings vs PetSmart

Pet Supplies Plus rates % lower than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 1607 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What are some of the best things about your team?".

Pet Supplies Plus
PetSmart65

Environment Culture Ratings vs PetSmart

Pet Supplies Plus rates % lower than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 1522 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "Do you have a close friend at work?".

Pet Supplies Plus
PetSmart71

Sentiment Culture Ratings vs PetSmart

Pet Supplies Plus rates % lower than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 2026 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "What makes you most happy at work?".

Pet Supplies Plus
PetSmart58