Pet Supermarket

EMPLOYEE PARTICIPANTS: 123

TOTAL RATINGS: 1055

Pet Supplies Plus Claimed Company

EMPLOYEE PARTICIPANTS: 448

TOTAL RATINGS: 4178

Pet Supermarket vs Pet Supplies Plus

Compare Pet Supermarket versus Pet Supplies Plus for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 123 employees and customers of Pet Supermarket and 448 employees and customers of Pet Supplies Plus.

Pet Supermarket

Pet Supermarket's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pet Supermarket.

Pet Supplies Plus

Pet Supplies Plus's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pet Supplies Plus.

2.8/5

Product Quality

3.4/5

2.8/5

Pricing

3.3/5

2.5/5

Customer Service

3.2/5

-24

NPS Score

34%	Promoters
8%	Passive
58%	Detractors

NPS Score

48%	Promoters
9%	Passive
43%	Detractors

Net Promoter Score
Winner by 29

See how Pet Supermarket compares to its competitors

See how Pet Supplies Plus compares to its competitors

Petco

Phillips Pet Food & Supplies

PetSmart

Via Animal

Working at Pet Supermarket vs Working at Pet Supplies Plus

45 / 100

CEO Rating

Christopher Rowland

53 / 100

CEO Rating
Winner by 8%

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

Pet Supplies Plus

Employees at Pet Supplies Plus rate their CEO, Christopher Rowland, 53/100. This score is 8% higher than the scores of Pet Supermarket's CEO, Thomas McNeely. Employees in the Operations and Sales departments rate Christopher Rowland the highest.

CEO Score 45

CEO Score

CEO Score 53

Overall Culture 52

Overall Culture

Overall Culture 51

-55

eNPS

-41

Gender Score 48

Gender Score

Gender Score 48

Diversity Score 47

Diversity Score

Diversity Score 48

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 38

Professional Dev. N/A

Professional Dev.

Professional Dev. 46

Overall Culture at Pet Supermarket vs Pet Supplies Plus

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Overall Culture a 52/100, with Operations and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 1%

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Overall Culture a /100, with Customer Success and Operations as the two departments that rate their experience the highest.

Pet Supermarket52
Pet Supplies Plus51

Employee Net Promoter Score at Pet Supermarket vs Pet Supplies Plus

-55

eNPS

Pet Supermarket

17 Promoters 18%

9 Passives 9%

70 Detractors 73%

-41

eNPS

Pet Supplies Plus

91 Promoters 23%

52 Passives 13%

259 Detractors 64%

Employee Net Promoter Score
Winner by %

Pet Supermarket-56
Pet Supplies Plus-43

Gender Score at Pet Supermarket vs Pet Supplies Plus

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Gender Score a 48/100, with Sales as the department that rate their experience the highest.

Tied

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Gender Score a /100, with Operations and Customer Success as the two departments that rate their experience the highest.

Tied

Pet Supermarket
Pet Supplies Plus48

Diversity Score at Pet Supermarket vs Pet Supplies Plus

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Diversity Score a 47/100, with Sales as the department that rate their experience the highest.

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Diversity Score a /100, with Operations and Sales as the two departments that rate their experience the highest.

Diversity Score
Winner by 1%

Pet Supermarket
Pet Supplies Plus47

Perk and Benefits Score at Pet Supermarket vs Pet Supplies Plus

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Perk and Benefits Score a 43/100, with Operations and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 5%

/ 100

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Perk and Benefits Score a /100, with Customer Success and Operations as the two departments that rate their experience the highest.

Pet Supermarket
Pet Supplies Plus38

Professional Development Score at Pet Supermarket vs Pet Supplies Plus

Not enough ratings

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

Pet Supplies Plus

Employees at Pet Supplies Plus rate their Professional Development Score a /100.

Professional Development Score
Winner

Pet Supplies Plus44

Leadership Culture Ratings vs Pet Supplies Plus

Pet Supermarket rates % lower than Pet Supplies Plus on Leadership Culture Ratings vs Pet Supplies Plus Ratings based on looking at 1136 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your CEO?" and "Does Your Boss Hurt Your Company Culture?".

Pet Supermarket48
Pet Supplies Plus50

Compensation Culture Ratings vs Pet Supplies Plus

Pet Supermarket rates % lower than Pet Supplies Plus on Compensation Culture Ratings vs Pet Supplies Plus Ratings based on looking at 822 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Does your company give annual bonuses?".

Pet Supermarket
Pet Supplies Plus38

Team Culture Ratings vs Pet Supplies Plus

Pet Supermarket

60 / 100

Team Culture Ratings vs Pet Supplies Plus
Winner by 6%

Pet Supplies Plus

54 / 100

Pet Supermarket rates % higher than Pet Supplies Plus on Team Culture Ratings vs Pet Supplies Plus Ratings based on looking at 740 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "How would you rate the quality of your coworkers?".

Pet Supermarket
Pet Supplies Plus53

Environment Culture Ratings vs Pet Supplies Plus

Pet Supermarket

65 / 100

Environment Culture Ratings vs Pet Supplies Plus
Winner by 3%

Pet Supplies Plus

62 / 100

Pet Supermarket rates % higher than Pet Supplies Plus on Environment Culture Ratings vs Pet Supplies Plus Ratings based on looking at 680 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What % of the time are you bored at work?".

Pet Supermarket
Pet Supplies Plus62

Sentiment Culture Ratings vs Pet Supplies Plus

Pet Supermarket rates % lower than Pet Supplies Plus on Sentiment Culture Ratings vs Pet Supplies Plus Ratings based on looking at 976 ratings from employees of the two companies. Ratings come from the answers to questions like "What's going wrong and how can it be improved?" and "How do your customers perceive your company?".

Pet Supermarket50
Pet Supplies Plus51