Pet Supermarket

EMPLOYEE PARTICIPANTS: 119

TOTAL RATINGS: 1041

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 683

TOTAL RATINGS: 7154

Pet Supermarket vs PetSmart

Compare Pet Supermarket versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 119 employees and customers of Pet Supermarket and 683 employees and customers of PetSmart.

Pet Supermarket

Pet Supermarket's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pet Supermarket.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

2.8/5

Product Quality

3.5/5

2.8/5

Pricing

3.3/5

2.6/5

Customer Service

3.5/5

-24

NPS Score

34%	Promoters
8%	Passive
58%	Detractors

NPS Score

45%	Promoters
20%	Passive
35%	Detractors

Net Promoter Score
Winner by 34

See how Pet Supermarket compares to its competitors

See how PetSmart compares to its competitors

Working at Pet Supermarket vs Working at PetSmart

45 / 100

CEO Rating

Ken Hicks

55 / 100

CEO Rating
Winner by 10%

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 10% higher than the scores of Pet Supermarket's CEO, Thomas McNeely. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 45

CEO Score

CEO Score 55

Overall Culture 51

Overall Culture

Overall Culture 60

-56

eNPS

-35

Gender Score 48

Gender Score

Gender Score 64

Diversity Score 47

Diversity Score

Diversity Score 64

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 54

Professional Dev. N/A

Professional Dev.

Professional Dev. 60

Overall Culture at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Overall Culture a 51/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 9%

Pet Supermarket51
PetSmart

Employee Net Promoter Score at Pet Supermarket vs PetSmart

-56

eNPS

Pet Supermarket

16 Promoters 17%

9 Passives 10%

67 Detractors 73%

-35

eNPS

PetSmart

137 Promoters 23%

107 Passives 19%

334 Detractors 58%

Employee Net Promoter Score
Winner by %

Pet Supermarket-56
PetSmart

Gender Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Gender Score a 48/100, with Sales as the department that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

Pet Supermarket
PetSmart64

Diversity Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Diversity Score a 47/100, with Sales as the department that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 17%

Pet Supermarket
PetSmart64

Perk and Benefits Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Perk and Benefits Score a 43/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 11%

Pet Supermarket
PetSmart54

Professional Development Score at Pet Supermarket vs PetSmart

Not enough ratings

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner

PetSmart60

Leadership Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 1768 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Are your company's goals clear, and are you invested in them?".

Pet Supermarket47
PetSmart

Compensation Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 1287 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "How often do you get a raise?".

Pet Supermarket
PetSmart52

Team Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 1180 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Do you look forward to interacting with your coworkers?".

Pet Supermarket
PetSmart65

Environment Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 1129 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "What % of the time are you bored at work?".

Pet Supermarket
PetSmart71

Sentiment Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 1466 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What's going wrong and how can it be improved?".

Pet Supermarket49
PetSmart