Pet Supermarket

EMPLOYEE PARTICIPANTS: 121

TOTAL RATINGS: 1046

PetSmart Claimed Company

EMPLOYEE PARTICIPANTS: 687

TOTAL RATINGS: 7179

Pet Supermarket vs PetSmart

Compare Pet Supermarket versus PetSmart for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 121 employees and customers of Pet Supermarket and 687 employees and customers of PetSmart.

Pet Supermarket

Pet Supermarket's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pet Supermarket.

PetSmart

PetSmart's brand is ranked #213 in the list of Global Top 1000 Brands, as rated by customers of PetSmart.

2.8/5

Product Quality

3.6/5

2.8/5

Pricing

3.3/5

2.6/5

Customer Service

3.5/5

-24

NPS Score

34%	Promoters
8%	Passive
58%	Detractors

NPS Score

46%	Promoters
19%	Passive
35%	Detractors

Net Promoter Score
Winner by 35

See how Pet Supermarket compares to its competitors

See how PetSmart compares to its competitors

Working at Pet Supermarket vs Working at PetSmart

45 / 100

CEO Rating

Ken Hicks

55 / 100

CEO Rating
Winner by 10%

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate the Team Culture Ratings.

Know someone that works there? Invite them to rate their experience.

PetSmart

Employees at PetSmart rate their CEO, Ken Hicks, 55/100. This score is 10% higher than the scores of Pet Supermarket's CEO, Thomas McNeely. Employees in the HR and Engineering departments rate Ken Hicks the highest.

CEO Score 45

CEO Score

CEO Score 55

Overall Culture 51

Overall Culture

Overall Culture 60

-56

eNPS

-34

Gender Score 48

Gender Score

Gender Score 64

Diversity Score 47

Diversity Score

Diversity Score 64

Perk And Benefits 43

Perk And Benefits

Perk And Benefits 54

Professional Dev. N/A

Professional Dev.

Professional Dev. 60

Overall Culture at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Overall Culture a 51/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Overall Culture a /100, with HR and Engineering as the two departments that rate their experience the highest.

Overall Culture
Winner by 9%

Pet Supermarket
PetSmart60

Employee Net Promoter Score at Pet Supermarket vs PetSmart

-56

eNPS

Pet Supermarket

16 Promoters 17%

9 Passives 10%

69 Detractors 73%

-34

eNPS

PetSmart

138 Promoters 24%

107 Passives 18%

336 Detractors 58%

Employee Net Promoter Score
Winner by %

Pet Supermarket
PetSmart-35

Gender Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Gender Score a 48/100, with Sales as the department that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Gender Score a /100, with HR and Customer Support as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

Pet Supermarket
PetSmart64

Diversity Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Diversity Score a 47/100, with Sales as the department that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Diversity Score a /100, with Sales and Operations as the two departments that rate their experience the highest.

Diversity Score
Winner by 17%

Pet Supermarket
PetSmart64

Perk and Benefits Score at Pet Supermarket vs PetSmart

/ 100

Pet Supermarket

Employees at Pet Supermarket rate their Perk and Benefits Score a 43/100, with Operations and Sales as the two departments that rate their experience the highest.

/ 100

PetSmart

Employees at PetSmart rate their Perk and Benefits Score a /100, with HR and Sales as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 11%

Pet Supermarket
PetSmart54

Professional Development Score at Pet Supermarket vs PetSmart

Not enough ratings

Pet Supermarket

Pet Supermarket doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

PetSmart

Employees at PetSmart rate their Professional Development Score a /100, with Sales and Product as the two departments that rate their experience the highest.

Professional Development Score
Winner

PetSmart60

Leadership Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Leadership Culture Ratings vs PetSmart Ratings based on looking at 1775 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "How would you rate your executive team?".

Pet Supermarket
PetSmart56

Compensation Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Compensation Culture Ratings vs PetSmart Ratings based on looking at 1290 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your company give annual bonuses?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

Pet Supermarket
PetSmart52

Team Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Team Culture Ratings vs PetSmart Ratings based on looking at 1183 ratings from employees of the two companies. Ratings come from the answers to questions like "What do your coworkers need to improve and how could you work together better?" and "Are your company's meetings effective?".

Pet Supermarket
PetSmart65

Environment Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Environment Culture Ratings vs PetSmart Ratings based on looking at 1132 ratings from employees of the two companies. Ratings come from the answers to questions like "Does someone you work with closely, make you want to quit your job?" and "What is most positive about the culture and environment at your company?".

Pet Supermarket
PetSmart71

Sentiment Culture Ratings vs PetSmart

Pet Supermarket rates % lower than PetSmart on Sentiment Culture Ratings vs PetSmart Ratings based on looking at 1474 ratings from employees of the two companies. Ratings come from the answers to questions like "How do your customers perceive your company?" and "How confident are you about the future success of your company?".

Pet Supermarket
PetSmart58