PetSmart CEO & Leadership Team Ratings | Comparably
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There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
EMPLOYEE
PARTICIPANTS
683
TOTAL
RATINGS
7154
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PetSmart CEO & Leadership Team Ratings

Ken Hicks and the PetSmart leadership team are scored a D by 570 employees placing it in the Bottom 20% of companies sized 10,000+ Employees on Comparably. The Leadership score includes details about how employees evaluate their executive team, CEO and manager.

Men have higher ratings for their leadership team compared to Men. the HR department and employees who have been at the company 5 to 10 Years have the most favorable ratings for their leadership team compared to employees who have been at the company 2 to 5 Years and employees who have been at the company 1 to 2 Years.

Based on 1549 ratings, the Leadership score of 56/100 combines employee feedback on their CEO (55/100), Manager (58/100), and Executive Team (56/100).

Ken Hicks PetSmart CEO Rating

Bottom 10% Compared to other companies of similar size in Phoenix
D-
55 / 100
Ken Hicks PetSmart's CEOKen Hicks the CEO of PetSmart received an average score of 55 from PetSmart employees.
Male employees at PetSmart rate the CEO the highest.
Male: 58
Female: 58
The HR department at PetSmart rate the CEO the highest, while Customer Support department rates the CEO lowest.
HR: 95
Engineering: 77
Design: 67
Operations: 63
Sales: 62
Product: 60
Customer Support: 48
Employees who have been at PetSmart for 5 to 10 Years rate the CEO the highest.
65
Less Than 1 Year
58
1 to 2 Years
50
2 to 5 Years
90
5 to 10 Years
African American/Black employees at PetSmart rate the CEO the highest.
African American/Black: 78
Caucasian: 62
Hispanic or Latino: 61
Other: 56
Asian or Pacific Islander: 53

PetSmart Manager Rating

Bottom 20% Compared to other companies of similar size in Phoenix
D
58 / 100
Managers received an average score of 58 from PetSmart employees.
Male employees at PetSmart rate their Manager the highest.
Male: 61
Female: 61
The HR department at PetSmart rate their Manager the highest, while Customer Support department rates their Manager lowest.
HR: 99
Product: 62
Sales: 61
Operations: 60
Customer Support: 53
Employees who have been at PetSmart for 5 to 10 Years rate their Manager the highest.
63
Less Than 1 Year
64
1 to 2 Years
59
2 to 5 Years
98
5 to 10 Years
African American/Black employees at PetSmart rate their Manager the highest.
African American/Black: 85
Asian or Pacific Islander: 65
Caucasian: 62
Other: 55
Hispanic or Latino: 53

PetSmart Executive Team Rating

Bottom 25% Compared to other companies of similar size in Phoenix
D+
56 / 100
The Executive team received an average score of 56 from PetSmart employees.
Male employees at PetSmart rate the Executive Team the highest.
Male: 61
Female: 61
The HR department at PetSmart rate the Executive Team the highest, while Customer Support department rates the Executive Team lowest.
HR: 88
Operations: 64
Sales: 62
Product: 54
Customer Support: 51
Employees who have been at PetSmart for 5 to 10 Years rate the Executive Team the highest.
59
Less Than 1 Year
45
1 to 2 Years
70
2 to 5 Years
85
5 to 10 Years
African American/Black employees at PetSmart rate the Executive Team the highest.
African American/Black: 83
Other: 61
Caucasian: 60
Asian or Pacific Islander: 58
Hispanic or Latino: 56
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