B
71/100
Comparably Awards
PetSmart Claimed Company
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
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PetSmart Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
The flexibility the store has
Posted 23 days ago
Everyone feels the same about the absolutely garbage and anti employee/pet antics
Review from Operations Dept
the factory is new and really nice, we have free arcade games and coffee
Review from Operations Dept
We feel included and needed.
The employees and how much we love our jobs
Review from Sales Dept
Dogs are the only one
If something is damaged or missing and we do a FSC request and you guessed it, we have to wait on that request and a response. LP inquires, reship request, credit request, return label request... Are you noticing a pattern? PetSmart systems are simply not designed for 1st contact resolution. We do
Review from Customer Support Dept
Working alone in my area
Review from Sales Dept
Absolutely nothing is positive in this company.
Nothing. My immediate supervisor was wonderful though
Coworkers are okay to be around and conversing with customers is nice.
You can bring pets to work.
Everyone is so nice as well as its like having a work family there is not a single person i dont get along with or dont like
The environment in the salon is friendly and has a family feel to it. Seeing my coworkers makes me excited to go to work everyday.
Management team is wonderful! The people they hire really care about pets
Review from Sales Dept
The other employees are always positive along with the customers
Review from Sales Dept
The customers are polite and friendly
Treating others with respect and being nice to each other
I don’t have any problem with th
The diversity of the people
What needs to change to make the company culture better?
Remove over 50% of the management and replace them with associates. And get a union so the company doesn't have all the power.
Review from Sales Dept
Go back to days of valuing employees and positivity for everyone and not just for those who fit into your DEI agenda. Think about the true meaning of the pet/parent relationship & not just on the money/bottom line. The company's hard working people will make it successful more than a high-paid LT
Make them work more and take their phones away because they are on them too much
New management is needed, the whole store should be gutted management wise.
management needs to make the employees feel better about talking about concerns without retaliation. if information is needed help the employee not just yell at them to figure it out themselves.
Caring more about the employees than making a sale.
Management being held responsible for their actions (or non action)
Review from Sales Dept
nicer and respectful managers .
Review from Sales Dept
Fair wages, better conflict resolution
Review from Sales Dept
Everyone is in a bad mood.
Review from Sales Dept
Negative culture and politics. There is definitely a divide amongst positions
Review from Product Dept
The things they talk about and being more inform
Review from Customer Support Dept
Better advancement, less micro managing
Review from Customer Support Dept
More flexible dog scheduling would make things move more fluidly in the salon
Any employees in the pet care department are resentful of the inadequate care of animals and education of customers. We're tired of selling animals to people who won't take care of them.
Review from Sales Dept
Have a more positive outlook
More appreciation for the employees. Better response time by Human Resources for serious claims.
Review from Sales Dept
Better treatment to associates
Review from Product Dept
Better leads in the store. Your treated like trash if your not liked by them
Review from Sales Dept
Yes, there is an open door policy, but all too often it feels that door is actually closes or one is not welcomed.
Review from Operations Dept
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