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PetSmart Claimed Company
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
PetSmart Company Culture
PetSmart Culture
This score is derived from employee ratings & reviews2.8/5
PetSmart's Overall Culture is rated D+
Top Rated Culture Dimensions
Environment
BOffice Culture
C+Professional Development
C+Diversity
CGender
CPetSmart CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Ken Hicks
55 /100
See More
Diversity at PetSmart
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Diverse employees at PetSmart have rated Environment, Office Culture, and Team as the highest categories they have scored
Women at PetSmart
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Women at PetSmart have rated Environment, Team, and Work Culture as the highest categories they have scored
PetSmart eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Recommend to a Friend?
-35
PetSmart employees are -35% more likely to recommend PetSmart as a great place to work
| 23% | Promoters |
|---|---|
| 19% | Passives |
| 58% | Detractors |
Working at PetSmart
Working at PetSmart is rated below average by 683 employees, across various culture dimensions. PetSmart employees rate Environment highest among all categories, and think that CEO Rating and Compensation have the most room for improvement, putting PetSmart’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 25% compared to other companies in Phoenix. See below in detail how working at PetSmart was rated by employees.
Overall Company Culture at PetSmart
D+
Overall Company Culture at PetSmart is rated D+
Last updated a month ago
Bottom
25%
PetSmart ranks in the Bottom 25% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
PetSmart Employee Reviews
Out of 862 PetSmart employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping PetSmart improve their work culture.
| Positive Reviews | 65% |
|---|---|
| Constructive Feedback | 35% |
Positive Reviews From PetSmart Employees
- What did you like most about the interview process?At least the person involved was nice can't say the same for all store leaders
- What did you like most about the interview process?I think the people had in mind the other shortcomings in the area and we're willing to accommodate
- What is most positive about the culture and environment at your company?Everyone feels the same about the absolutely garbage and anti employee/pet antics
Constructive Feedback From PetSmart Employees
- What do your coworkers need to improve and how could you work together better?Better accountability, and transparent communication. Everything is secretive to keep people motivated yet people failed to meet the basic core deliverables and Are given extension/forgiveness. While others are still held accountable to their original. And injustice inequity that will never go away
- What does the leadership team need to get better at?Listen, realize you don't have all the answers and Be team Focused. This should cultivate a healthy working environment. Instead there is negative energy and finger pointing that has brought toxic behavior. It's disappointing to see leaders not rise above.
- What needs to change to make the company culture better?Remove over 50% of the management and replace them with associates. And get a union so the company doesn't have all the power.
PetSmart Company Information
PetSmart Company Overview
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
PetSmart was founded in 1986 and its current CEO is Ken Hicks. Since its inception 40 years ago, PetSmart has grown to 20453 employees.
PetSmart Mission, Vision & Values
PetSmart Mission Statement
Help everyone experience more joy with pets
PetSmart Vision Statement
Be the favorite pet retailer
PetSmart Values
- Passion for Pets
- Customer First
- Responsible Leadership
- Excellence in All We Do
- Do What's Right
- Team PetSmart
Sustainability and Corporate Social Responsibility at PetSmart
https://www.petsmartcorporate.com/our-social-responsibility/
| Headquarter | 19601 N 27th Avenue Phoenix, AZ 85027 United States of America |
|---|---|
| Website | careers.petsmart.com |
| Founding Date | 1986 |
| Tel | 623-580-6100 |
| Company Status | Private |
| Jobs | careers.petsmart.com |
| Social Sites |
PetSmart Competitors
PetSmart competitors include Petco and Pet Supplies Plus. PetSmart ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how PetSmart compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
PetSmart Employees
PetSmart has 20453 employees. 683 employees at PetSmart have reviewed PetSmart across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.
Overall, the 683 PetSmart employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at PetSmart are mostly dissatisfied with their total compensation at PetSmart, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at PetSmart are generally satisfied with their team. 683 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at PetSmart are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at PetSmart believe the environment at PetSmart is positive. Most Participants believe the pace of work at PetSmart is comfortably fast. About 84% of the employees at PetSmart work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at PetSmart are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
PetSmart employees generally work 8.2 hrs a day
Work Hours
A Day in the Life
Employees at PetSmart report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at PetSmart have 0 meetings
Meetings
A Day in the Life
75% of PetSmart employees look forward to interacting with their team every day
Coworkers
A Day in the Life
PetSmart employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
69% of PetSmart employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
PetSmart employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
54% of PetSmart employees call their work environment positive
Environment
Joining PetSmart - Employee Onboarding
The prevailing opinion from employees about joining PetSmart is that the company was very prepared on their first day. PetSmart employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
PetSmart KPIs and OKRs
At PetSmart 43% of employees think their department KPIs and OKRs are clear. Employees’ understanding of PetSmart's KPIs and OKRs is essential for its success. Out of 19 PetSmart employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 12 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
PetSmart CEO & Leadership
PetSmart CEO - Ken Hicks
55 /100
PetSmart’s CEO Ken Hicks started in this role in 2025. Ken’s approval rate is lower compared to CEOs at similar sized companies, putting Ken in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in Phoenix. Ken Hicks’s employees rank PetSmart in the Top 25% for Environment, in the Top 50% for Office Culture, and in the Top 50% for Professional Development. Hicks is generally unpopular with PetSmart employees, but ranks especially low with employees in the Customer Support department, and by employees with the company for 2 to 5 Years and Asian or Pacific Islander employees. However, employees in the HR department have a slightly more favorable view of the CEO.
PetSmart Leadership
The PetSmart Executive Team is rated a “D+” and led by CEO Ken Hicks, CMO Joshua Kanter, and Chief Marketing Officer Joshua Kanter
Ken Hicks CEO / President
Ken Hicks serves as the CEO / President of PetSmart.
Joshua Kanter CMO
Joshua Kanter serves as the Chief Marketing Officer of PetSmart. Joshua started at PetSmart in November of 2017. Joshua... read more
Joshua Kanter Chief Marketing Officer
Joshua Kanter serves as the Chief Marketing Officer of PetSmart. Joshua started at PetSmart in November of 2017. Joshua... read more
Gregg Scanlon Senior Vice President of Operations and Services
Gregg Scanlon serves as the Senior Vice President of Operations and Services of PetSmart. Gregg started at PetSmart in... read more
Chris McCurdy Sr. Vice President of Supply Chain
Chris McCurdy serves as the Sr. Vice President of Supply Chain of PetSmart. Chris started at PetSmart in February of... read more
Phil Vostrejs Executive Vice President of Merchandise Planning, Allocation, Distribution and Supply Chain
Phil Vostrejs serves as the Executive Vice President of Merchandise Planning, Allocation, Distribution and Supply Chain... read more
Erick Goldberg Senior Vice President of Human Resources
Erick Goldberg serves as the Senior Vice President of Human Resources of PetSmart. Erick started at PetSmart in January... read more
Michael Sapp Senior Vice President, Merchandising
Michael Sapp serves as the Senior Vice President, Merchandising of PetSmart. Michael started at PetSmart in January of... read more
Lacey Bundy Senior Vice President, General Counsel & Corporate Secretary
Lacey Bundy serves as the Senior Vice President, General Counsel & Corporate Secretary of PetSmart. Lacey started at... read more
PetSmart Salaries
How much does PetSmart pay?
How much do people at PetSmart get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at PetSmart is $135,338, or $65 per hour, while the estimated median salary is $136,167, or $65 per hour.
At PetSmart, the highest paid job is a Director of Sales at $229,763 annually and the lowest is an Executive Assistant at $37,000 annually. Average PetSmart salaries by department include: Business Development at $160,641, IT at $59,897, Customer Support at $74,315, and Design at $131,788. Half of PetSmart salaries are above $136,167.
373 employees at PetSmart rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 1125 ratings) while 357 employees at PetSmart rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 374 ratings).
Salaries contributed from PetSmart employees include job titles like Data Scientist, Mobile Developer, QA Manager, and Graphic Designer. Comparably data has a total of 7 salary records from PetSmart employees.
Last updated a month ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $70k | $70k | 1st Percentile |
17th Percentile $102k | $102k | 17th Percentile |
33rd Percentile $130k | $130k | 33rd Percentile |
50th Percentile $191k | $191k | 50th Percentile |
67th Percentile $240k | $240k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $305k | $305k | 100th Percentile |
$135,338*
Average Compensation
$136,167*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
PetSmart Salaries by City
PetSmart Salaries by Department
Diversity & Inclusion at PetSmart
Diverse employees at PetSmart score the company 64/100 across various culture categories, placing PetSmart in the Bottom 45% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at PetSmart across various culture dimensions.
BELONGING AT PETSMART,Belonging and inclusion make us a stronger company. It’s why we place such a high value on the unique backgrounds, experiences, and perspectives of our associates, customers, and the communities where we live and work. By celebrating diversity and creating an inclusive environment where associates feel they belong, we strive to:,Provide the best environment where associates can achieve their full potential,Deliver the best solutions to our customers,Build the best partnerships,,When we embrace and appreciate a wide range of people and perspectives, we create an environment where associates can do their best work, partners enjoy engaging with us, and pet parents have an unmatched customer experience.,,Learn more about Belonging here: https://careers.petsmart.com/about#belonging
Ranked Culture the Highest
Ranked Culture the Lowest
PetSmart Perks & Benefits
https://benefits.petsmart.com/
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
PetSmart PTO
PetSmart's PTO and Vacation policy typically gives 0-10 days off a year with 88% of employees expected to be work free while out of office. Paid Time Off is PetSmart's most important benefit besides Healthcare when ranked by employees, with 60% of employees saying it is the most important benefit. PetSmart's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
PetSmart Careers
PetSmart Jobs
No Recent Jobs found for PetSmart on Comparably
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H1B Visa
In 2019, PetSmart applied for 20 H1B visas. Of the work permits applied for, 95% were approved.
Work Permit Application Outcome
PetSmart has a total of 20453 employees
20
Total Applied
H1B Applications Outcome
- 95% Granted (19 out of 20)
- 0% Denied ( out of 20)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 20)
- 5% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 20)
This data was calculated using publicly sourced data from OFLC Performance Data
Let PetSmart Know You Want To Work There
Overview of Candidates Interested in PetSmart on Comparably
Candidates By Department
Sales | 33% | |
|---|---|---|
Operations | 28% | |
All Industries | 19% | |
Engineering | 5% | |
IT | 5% | |
Other | 10% |
Candidates By Location
Phoenix | 29% | |
|---|---|---|
Wilmington | 3% | |
San Diego | 2% | |
Saint Joseph | 2% | |
Gloucester | 2% | |
Other | 62% |
PetSmart Internship Program
Acquiring a position in PetSmart's Internship Program is generally does not offer internships. Why intern at PetSmart? Employees are not so happy at PetSmart and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. PetSmart employees say they’re never bored at work. Additionally, 60% have developed close friendships with their co-workers.
How difficult is it to get an internship at PetSmart?
Sales
Very Difficult0%
Somewhat Difficult0%
Not Difficult25%
Difficult0%
Does Not Offer Internships75%
Answered by 4 Sales Interns
Frequently Asked Questions regarding PetSmart
What is PetSmart address?
PetSmart location is at 19601 N 27th Avenue
Who is the CEO of PetSmart?
PetSmart CEO is Ken Hicks, their score by employees is 55
What is PetSmart eNPS?
The eNPS for PetSmart is -35
What is the salary for DevOps in PetSmart?
DevOps average salary in the US is 96k
What are the salaries in the Operations in PetSmart?
The average salaries for Operations in PetSmart is 149k
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