PetSmart's Management Ratings | Comparably
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There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
EMPLOYEE
PARTICIPANTS
683
TOTAL
RATINGS
7154
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PetSmart's Management Ratings

Based on 471 ratings, PetSmart employees rate their manager a "D" or 58/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from PetSmart employee feedback to questions like “How would you rate your manager?” and “Do you feel comfortable giving your boss negative feedback?” PetSmart's management structure can vary according to department, and scores are broken out accordingly, with HR department ranking the managers the highest at 99/100.

Last updated a month ago.

Where This Score Ranks PetSmart's Manager

  • BOTTOM
    20%

    In the Bottom 20% of 1261 Similar Sized Companies on Comparably

  • BOTTOM
    25%

    In the Bottom 25% of 48 Nearby Companies in Phoenix

  • 1st

    1st place versus 3 competitors rated on Comparably

58
May
58
Jun
58
Jul
58
Oct
58
Nov
D58 / 100
Jan
Who Ranks PetSmart's Manager the Highest?
Department - HR 99/100
Tenure - 5 to 10 Years 98/100
Ethnicity - African American/Black 85/100
Who Ranks PetSmart's Manager the Lowest?
Experience - 1 to 3 Years 51/100
Department - Customer Support 53/100
Ethnicity - Hispanic or Latino 53/100

PetSmart Manager At a Glance

PetSmart's Manager score is in 1st place compared to their competitors which include Petco, Pet Supplies Plus, and PetFlow. Their competitor, Petco, is ranked right below PetSmart. The company is in the Bottom 20% of similar sized companies on Comparably.

At PetSmart, the HR department and employees who have been at the company 5 to 10 Years feel the most supported and have the best experience with their manager. However, employees with 1 to 3 Years experience and the Customer Support department think differently and have the least favorable experience with their manager at PetSmart.

PetSmart's Manager Trendline

  • PetSmart58
  • Other Companies in Phoenix
  • Similar Size on Comparably

How PetSmart's Manager Score is Calculated

FILTER RATINGS BY

Results from 411 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

58
out of 100
How would you rate your manager?
AnswerPercent
Yes60%
No40%
Does your manager seem to care about you as a person?
AnswerPercent
Every week25%
Once a month25%
Once a quarter25%
Once a year4%
Never21%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes50%
No50%
Do you feel comfortable giving your boss negative feedback?

PetSmart's Manager Rank Against Similar Sized Companies on Comparably

BOTTOM
20%

PetSmart ranks in the Bottom 20% of other companies on Comparably with 10,000+ Employees for Manager Score.

  1. General Electric
    58 / 100
  2. Petco
    58 / 100
  3. PetSmart
    58 / 100
  4. Dillard's
    58 / 100
  5. Hobby Lobby
    58 / 100
  6. Shoprite Supermarkets
    58 / 100

PetSmart's Manager Rank Against Other Companies Nearby

BOTTOM
25%

PetSmart ranks in the Bottom 25% of other companies in Phoenix for Manager Score.

  1. Fathom
    68 / 100
  2. Freeport-McMoran
    65 / 100
  3. Carvana
    62 / 100
  4. PetSmart
    58 / 100
  5. CN Tec
    58 / 100
  6. Massage Envy
    57 / 100
  7. Salt River Project
    55 / 100

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