eNPS at PetSmart | Comparably
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PetSmart Claimed Company
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more
EMPLOYEE
PARTICIPANTS
683
TOTAL
RATINGS
7154
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eNPS at PetSmart

PetSmart's Employee Net Promoter Score (eNPS) is -35, as rated by 578 employees. Employee Net Promoter Score tracks PetSmart employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at PetSmart to a friend? Today, 23% of PetSmart employees would encourage their friends to become coworkers, whereas 19% are neutral and 58% would not recommend working at PetSmart to their friends.

Last updated a month ago.

Where This Score Ranks PetSmart's eNPS

  • BOTTOM
    20%

    In the Bottom 20% of 1261 Similar Sized Companies on Comparably

  • BOTTOM
    20%

    In the Bottom 20% of 47 Nearby Companies in Phoenix

  • 1st

    1st place versus 3 competitors rated on Comparably

-35
Jul
-35
Aug
-35
Sep
-35
Oct
-35
Nov
-35
Jan
  • Promoters
  • Passives
  • Detractors
Who Ranks PetSmart's eNPS the Highest?
Department - HR 100/100
Tenure - 5 to 10 Years 75/100
Ethnicity - African American/Black 37/100
Who Ranks PetSmart's eNPS the Lowest?
Department - Design -67/100
Ethnicity - Other -47/100
Tenure - 1 to 2 Years -40/100

PetSmart eNPS At a Glance

PetSmart employees are less likely to recommend PetSmart as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The HR department and employees who have been at the company 5 to 10 Years provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at PetSmart to a friend?” Based on 578 ratings, PetSmart ranks 1st place versus its 3 competitors and is right above Petco.

Compared to other companies in Phoenix, PetSmart falls into the Bottom 20% of 47 companies. The last rating was provided a month ago.

PetSmart's eNPS Trendline

  • PetSmart-35
  • Other Companies in Phoenix
  • Similar Size on Comparably

PetSmart's eNPS Rank Against Similar Sized Companies on Comparably

BOTTOM
20%

PetSmart ranks in the Bottom 20% of other companies on Comparably with 10,000+ Employees for eNPS Score.

  1. Yahoo
    -34
  2. Circle K
    -34
  3. Pottery Barn
    -34
  4. PetSmart
    -35
  5. Windstream
    -35
  6. Advance Auto Parts
    -35
  7. Zimmer Biomet
    -35

PetSmart's eNPS Rank Against Other Companies Nearby

BOTTOM
20%

PetSmart ranks in the Bottom 20% of other companies in Phoenix for eNPS Score.

  1. Cold Stone Creamery
    -25
  2. Microchip Technology
    -33
  3. Banner Health
    -33
  4. PetSmart
    -35
  5. Fathom
    -50
  6. Progressive Wireless
    -50
  7. eVisit
    -87

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