Comparably Awards

Best Company Work-Life Balance 2019 (Large Companies)

PetSmart Claimed Company

There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! read more

EMPLOYEE PARTICIPANTS: 683

TOTAL RATINGS: 7154

CEO: Ken Hicks

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PetSmart KPIs and OKRs

At PetSmart 43% of employees think their department KPIs and OKRs are clear. Employees’ understanding of PetSmart's KPIs and OKRs is essential for its success. Out of 19 PetSmart employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 12 have said yes.

Answer	Percent
Yes	63%
No	37%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	43%
No	57%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at PetSmart is responsible for ensuring his subordinates accomplish objectives using key performance indicators. PetSmart employees shared they generally receive helpful feedback once a quarter or once a month, while 43% of PetSmart employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.