PetSmart Leadership Employee Reviews

They are willing to listen to ideas.

Private equity lacks the knowledge and understanding to effectively manage this type of business.

Pet trainers, wearing drab gray shirts is ridiculous for employees that are supposed to be the most personable and excited in the room. Bright colors with bright graphics. With bright letters that identify them as special as associates.

they listen to what we need

They are nice to you

There are always issues with promotional & Treat offers, we can trouble shoot to a point, same with the payment system ( I won't even get into this, that's a saga in and of itself ). We can't cancel orders 80%+ of the time we have to call out or send a request. If something is damaged or missing and

Review from Customer Support Dept

My immediate manager is amazing! She always is listening to everyone and tries her best to help us better communicate with each other, customers, and other leaders.

Depends on the store you're in. Some managers are great people's persons while others just like having authority.

My team is very compassionate and very friendly. They work quick to find solutions to personal and work issues

Some of the managers are nice

How much fun the environment is

They do there jobs properly and they truly do care about the associates

Supportive and hard working good leaders

Supportive, committed, collaborative and humble.

Not there half the time

I like how my salon manager has my back mostly but as for the store manager, they slack off and do not prepare new people well. They throw the responsibility of training someone onto people who are too busy to properly do so.

Eveyone is always kind and willing to help at any time even if its in the salon I am never afraid to ask questions or ask for help

Clean place to work at

Review from Sales Dept

Mileage varies greatly between stores. Some are good, some are terrible. All will tell you what you want to hear while not being allowed to make changes.

Very supportive, kind, help work you into the positions you want. However, there is the occasional drama

Listen, realize you don't have all the answers and Be team Focused. This should cultivate a healthy working environment. Instead there is negative energy and finger pointing that has brought toxic behavior. It's disappointing to see leaders not rise above.

Half of the manangers at my work place do not do their jobs to the fullest

Realizing people have a life outside of work

You can't manage and call it leadership

Treat everyone the same and has no favorite

Keeping these poor animals safe one dog had a broken leg and my friend laughed

Respecting peoples boundaries. Constantly harrassed and asked why i dont want to go to grooming school when i just want to be a bather.

Treating people with respect and ensuring people are properly trained beyond the computer

To be more supportive and realize that employees are human and cannot be perfect 100% of the time.

communication and respect to associates

They need to gain better alignment so that those lower down aren't confused on the company goal and work better together as a team of leaders instead of being focused on your own department's initiatives.

Showing respect and value of all employees. To not single out the ones with disabilities.

Rewarding loyal and capable employees. Not ignoring the issues that associates have with immedate store leadership

Actually being leaders and helping to resolve issues, not cause them.

Communication is key for management staff. Managers would state to others how much they disliked one employee for a lack of reason, and retaliate against said employee. Serious rethinking of Communication and morale needs to be done.

Review from Sales Dept

Offer leaders who care about our development as workers. Listen to the "why". The company's propaganda about how they care is false.

Need new management or have somebody listen to me

By stop being a bully. She constantly belittles us.

Updating the registers and make it easier for employees to help customers.

Not yelling at or berating employees.