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Princess Cruises Angeforderte Firma
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Weiterlesen
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Was läuft falsch und wie kann es verbessert werden?
Not enough support, left on hold for up to 30 mins.
Was gefällt dir am besten am Führungsteam?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
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