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Princess Cruises Angeforderte Firma
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Weiterlesen
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Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
Was sind einige der besten Dinge an Ihrem Team?
They all know how to roll with the punches and support each other on hard days.
Was hat Ihnen am Interviewprozess am besten gefallen?
I got to meet several different people who had been there for 5-20+ years. Everyone was kind.
Was gefällt dir am besten am Führungsteam?
Most of them have an open door policy and at least my direct management team is caring and tries to solve problems and passes feedback along.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The "core values" that they claim to uphold. At least most of the management in the contact center tries to utilize it and treats the employees with respect.
Was läuft falsch und wie kann es verbessert werden?
Some executive changes brought a person or a few people who decided to outsource one pf our most important departments (BAD IDEA) because they only value sales. When I started at Princess, it was a wonderful work environment and I felt respected. Now? not so much
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
The contact center handles a LOT of ever changing policies and product formation in addition to customer care that is not always pleasant. The pay raises are pitiful and the starting rate should be higher. Not to mention changes to the structure of our center that are 100% sales and profit centered
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