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Sonder began in Montreal, with a small customer service team. They worked double-duty throughout the entire pandemic and taught all of the new hires, but as soon as Sonder recovered from the pause in travel, all of these employees were laid off, because it's cheaper to hire in the Philippines.
Was hat Ihnen am Interviewprozess am besten gefallen?
Very long interview process, like 4 different stages.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
There's a lot of talk about company culture, but nothing to show for it. Quite disappointing.
Was gefällt dir am besten am Führungsteam?
Layoffs were done by a member of the leadership team, the CEO did not bother to show his face, despite being in the trenches with us three years ago. Too good to care now.
Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?
Sonder is changing their model, they used to have native english and french speakers as customer service, but recently changed to focus on outsourcing for lower cost in labour (philippines). During my time working with outsourced employees, half of my job became fixing their mistakes.
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