
see previous comments in other answers re: communication, culture, rewards, salaries and recruitment
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The compensation package is fundamentally flawed . The "hold back" on commissions, capped schemes and the attainment thresholds are not conducive to high performing sales people continuing to work "above and beyond" The SiP/bonus scheme is the culprit for the majority of staff attrition yearly
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Decision making seems arbitrary on occasion and not driven by customer demand Salary scales need a review as many staff are undervalued and underpaid. Recruitment is not planned well enough and many departments are running on much reduced resources leading to key staff being overworked
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Much more communication and in a clear and concise way on the strategy and direction of the business. A more open environment in which to voice concerns and actually see the outcomes and resolution of issues . Removal of the culture of blame that seems to exist in some areas.
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