
It was a decade ago and everything was different.
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We're all hard workers stuck on the same sinking ship.
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Treat all teams fairly. Sales brings in the customers but the rest of us keep the customers. Acknowledge every team and human.
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Pay attention to the people who work for you. Send out employee engagement surveys to EVERYONE. Stop surrounding yourself with people who are afraid to challenge you.
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Merit increase last year was non-existent. I had a co-worker making 5k more per year than myself even though I had double the tenure.... same exact job.
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Customers are increasingly frustrated they cannot be understood by the agents who are not native English speaking. Customer support agents are forced to sell products that customers do not need.
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