Constant Contact Employee Reviews
Out of 159 Constant Contact employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Constant Contact improve their work culture. The Sales team, with 67% positive reviews, reports the best experience at Constant Contact compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 55% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are trying hard to continually improve our product for our customers and be an industry leader. They are much better about communicating and making it a good place to work.
There's not much to like unfortunately, they don't listen to employee feedback. They will send out a survey once a year to gather feedback, and then nothing is ever heard from the results of that.
Leadership gives you all of the tools you need to succeed, and make sure that you are having fun while doing it.
They give opportunity to new people
My leader helps me develop and grow. I am one of the lucky ones.
What does the leadership team need to get better at?
Listening to employee, software standards and practices, communication
Hire new managers who care about the employees
Appriciate and take care of your employees, instead of ridiculing them in all hands meetings. Be honest and have dignity. To have suprise layoffs for loyal emoloyees is dirty.
Showing people they care even a bit.
Everything. Start by listening to employeew
What is the best part about your compensation package?
The unlimited paid time off
Unlimited PTO and work-life balance
Great base salary, overtime available every week, and good commission set up.
Base pay is decent ..
Bonus program is failry competitive
Why do you feel undervalued and what would make you feel better about your compensation?
Cheap skates never listen to anyone
Better salary and bonuses for everyone.
Merit increase last year was non-existent. I had a co-worker making 5k more per year than myself even though I had double the tenure.... same exact job.
I still pay hundreds out of pocket for benefits. Franm took away our rewards and recognition benefits but proceeded to tell the entire company on a call thar he paid higher bonuses fo senior managers and above.
Rather than celebrating my tenure, I was informed I've capped out on pay increases. Not one manager reached out to congratulate me on my 12th anniversary. The morale budget has also been removed. No more team lunches or impromptu small gifts.
What are some of the best things about your team?
The people are friendly and fun
They are bright, collaborative, and fun to be around. Everyone cares about one another and pitches in when needed.
We all are hard working and also very understanding of what is going on outside of work. There are real connections with coworkers.
Fun and supportive. We have a great time and push each other to do our best.
People who support one another and care about SMBs
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Constant Contact yet.
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What is most positive about the culture and environment at your company?
People WFH all the time
People seems to care about everyone’s life outside of work. That’s very important to leaders
The culture used to be amazing before the company was aquired by the equity firm clearlake. Now they are just trying to churn the company for as much money as they can.
Our company treats everyone fairly and does their best to reach out to everyone and make sure they are doing okay. We even get mental health days off.
People treat everyone well ..
What needs to change to make the company culture better?
New leadership, more remote work, stronger culture
Treat all teams fairly. Sales brings in the customers but the rest of us keep the customers. Acknowledge every team and human.
We need a CEO who believes in the future of Constant Contact and the team.
We need vision, transparency, and to stop working in silos.
Leadership needs to change and get their heads out of the sand.
Review from Engineering Dept
What did you like most about the interview process?
Very forward and upfront with the turnaround time quick.
I liked how personable the managers were and the feedback they provided me.
It was a 2 round interview
It was a long time ago - not relevant to today
It was a decade ago and everything was different.
What would you improve about your company's interview process?
Hire for the problems you need to solve, not according to some general theory of what a good engineer is supposed to be.
What makes you most happy at work?
Getting to help people succeed in their dreams
Lots of opportunities to try new things
My employees and the way we help small business.
making our customers happy and successful.
Helping our customers. Small businesses need people who care about them genuinely, and the employees that work directly with them do care - a lot. Being able to help our customers grow their business is hugely gratifying for me.
What's going wrong and how can it be improved?
Leadership leadership leadership. NEW CEO
Customers are increasingly frustrated they cannot be understood by the agents who are not native English speaking. Customer support agents are forced to sell products that customers do not need.
Stop outsourcing to India and Dominican Republic. The customers are not being understood on their technical issues.
Outsourcing workers to other countries that don't have a decent grasp on speaking or writing English.
We rather outsource everything rather than buildinf quality employees
What do you like best about your company?
The benefits. Flex time off. Working from home if necessary.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Constant Contact yet.
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