Eargo Outlook Employee Reviews

Helping people hear better and improve their quality of life

Revisión Publicado hace 2 años

Happy customers make me the most happy.

Revisión Publicado hace 2 años

Every day is different, and I enjoy engaging with varying clientele.

Revisión Publicado hace 2 años

most makes me happy at work is my manage ,coworker and my jobs now

Revisión Review del Departamento de Operaciones · Publicado hace 2 años

When I see us trying new ways to make this company successful

Revisión Publicado hace 2 años

Positive results after extensive project and process implementation.

Revisión Publicado hace 2 años

The product we sell is amazing and approachability of my coworkers is amazing which creates a positive work environment.

Revisión Review del Departamento de Producto · Publicado hace 2 años

Working towards common goals / being authentic

Revisión Publicado hace 2 años

The flexibility, the team, and the challenge to make our products great.

Revisión Publicado hace 2 años

the support of the whole team., management and co-workers

Revisión Publicado hace 2 años

I have the flexibility to work from home, I get paid great and I love the customer base and company culture.

Revisión Publicado hace 2 años

I get to help people hear better every day

Revisión Publicado hace 2 años

When I am recognized for working hard, meeting tight deadlines and delivering above expectation.

Revisión Publicado hace 2 años

Knowing that I am helping someone make their life better.

Revisión Publicado hace 2 años

I am given autonomy and authority to work on the things I want to if I believe they will be helpful to our users. That means I always have work that I look forward to doing.

Revisión Publicado hace 2 años

helping our clients use their hearing aids to the fullest benefit for them.

Revisión Publicado hace 2 años

Helping our customers with better hearing

Revisión Publicado hace 2 años

Solving problems for our customers and for our customer facing employees

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 años

Working with my team is the best.

Revisión Publicado hace 2 años

Working with my team. I appreciate them as co-workers and friends.

Revisión Publicado hace 2 años

Lots of anticipation around PS taking over. We need to know what is going to happen to feel better.

Revisión Publicado hace 2 años

prefer not to answer this question

Revisión Review del Departamento de Ingienería · Publicado hace 3 años

We need to get our spend under control and become profitable. If we don't secure and grow insurance business I don't see how we will last. We also need to fix hardware and software issues with out product that cost us in resources and replacements

Revisión Publicado hace 3 años

Insurance fiasco has damaged company, possibly beyond repair. CEO, rather than acknowledging concerns, has told people to leave if they don't believe in him (even though he has presided over 4 layoffs in 4 years, stock losing 96% its value, and DOJ investigation with no internal consequences).

Revisión Publicado hace 4 años

The idea of Eargo and helping people hear better and enjoy life again is the best part, but unfortunately the company is floundering after the DOJ stuff.

Revisión Publicado hace 4 años

They had me do some sketchy stuff

Revisión Review del Departamento de Administración · Publicado hace 4 años

Customer Service is understaffed and slow

Revisión Publicado hace 5 años

Again, communication internally and deciding who our actual customer base is going to be. SHOWING us that you value us by asking, listening to, and clearly involving us on policy that directly affects us. Not treating us like children who wrongs can be glossed over with a meaningless gold star.

Revisión Publicado hace 5 años

Department of Justice investigation and poor customer service.

Revisión Publicado hace 5 años

Clients are frustrated due to information regarding the products (and changes) not getting to the people that are directly supporting them. Information is often relayed late or not provided to a full extent that would allow for a positive interaction.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Turn over rate in the customer service department is a joke. For whatever reason people don't want to work in that department for more than 6 months at a time. It's not my job to figure out why or how to retain employees, but it makes sense to want quality over quantity.

Revisión Publicado hace 5 años

wait times and customer service culture is bad.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Need more reliable product and customer support which is currently bad.

Revisión Publicado hace 5 años

Client Care needs lots of help.

Revisión Publicado hace 5 años

The clients are not being supported. The sales team has been increasing and being pushed for more goals. While the Client Care team isn't receiving anywhere close to the same attention. Our clients are constantly reviewing negatively because of their poor experience with support.

Revisión Publicado hace 5 años

company won't change despite any comments

Revisión Review del Departamento de Ventas · Publicado hace 6 años

Schedule pressure and lack of support (which is getting better)

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Do not feel appreciated ... underpaid ... company only cares about selling product and not about quality or safety

Revisión Review del Departamento de Ingienería · Publicado hace 6 años

Compensation, hiring practices, and leadership. Many employees here have insultingly low compensation, and the company doesn't seem to be willing to pay well enough to reliably bring in talent. Leadership needs to change to improve culture and communication.

Revisión Review del Departamento de Mercadotecnia · Publicado hace 6 años

More diversity is needed to break the viscous cycle of nepotism and insular thinking when flex time is needs to is needed to take care of family. In recruiting, I was sold this was a family company, but I do not have this experience.

Revisión Review del Departamento de Ingienería · Publicado hace 7 años

The culture is great as well as the people

Revisión Review del Departamento de Ventas · Publicado hace 3 años

We are made up of families, several Eargonians are married or related. We support each other.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

This is a very collaborative environment with good cross-functional communication.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 5 años

the culture and my co workers

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

The entire package. Compensation, environment, products, management, culture

Revisión Review del Departamento de Ventas · Publicado hace 5 años

Transparency and sharing positive attitudes.

Revisión Review del Departamento de Ventas · Publicado hace 6 años

Transparency, innovation (for sure our product, but within all roles/departments), culture and the support from colleagues.

Revisión Review del Departamento de HR · Publicado hace 6 años

Product, making a difference, people

Revisión Review del Departamento de Ejecutivo · Publicado hace 7 años

Company culture. My team is very nice to each other, we treat each other like family. Sometimes we are close and other times we are busy working. We are sit side-by-side each other agile that works nicely when you need help to get things done, very easy to ask.

Revisión Publicado hace 7 años

Maybe our communique' with clients

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Because we communicate so much cross-functionally, sometimes it's hard to tell who owns a given functional area or project. I'd love clear owners and a thoughtful cadence of meetings.

Revisión Review del Departamento de Desarrollo de Negocios · Publicado hace 5 años

We're on the right track

Revisión Review del Departamento de Ventas · Publicado hace 5 años

Training on where to find information internally

Revisión Review del Departamento de Ventas · Publicado hace 6 años

Accountability. Own your mistakes and fix them.

Revisión Review del Departamento de HR · Publicado hace 6 años

Work life balance. More opportunities and work life balance options for those with families. Especially those with younger children.

Revisión Review del Departamento de Ventas · Publicado hace 6 años

More planning, planning, planning, planning

Revisión Review del Departamento de Ejecutivo · Publicado hace 7 años

The dependent cost of medical, dental & vision benefits.

Revisión Review del Departamento de HR · Publicado hace 7 años

The people and benefits are great. but a warmer main office would be great.

Revisión Publicado hace 7 años