iQor Leadership Employee Reviews | Comparably
iQor Empresa Reclamada
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. leer más
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iQor Leadership Employee Reviews

¿Qué es lo que más te gusta del equipo de liderazgo?

Most of the leadership team is very knowledgeable

Revisión Publicado hace 4 meses

I have two wonderful bosses

Revisión Publicado hace un año

very considerate with the team

Revisión Publicado hace 2 años

Friendly,enthusiasm and willing to listen and help

Revisión Publicado hace 2 años

Love the team. My Supervisor and my Manager are such great people to work with.

Revisión Publicado hace 2 años

Very supportive to each and everyone of the team

Revisión Publicado hace 2 años

best team and leading in a great terms

Revisión Publicado hace 2 años

The leadership team was cool. One of the managers had a heart attack mid-shift and paramedics came and hauled him off. He was a big coke user and it was sad yet funny to see him OD and come back like a champ the next day.

Revisión Publicado hace 2 años

The management team are fair to everyone

Revisión Publicado hace 2 años

Reward you for a job well done. Promotes your growth by letting you lead other team members.

Revisión Publicado hace 3 años

Their patience, dedication, positive mindset

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

They have a open door policy for people

Revisión Publicado hace 3 años

They are very hands on and supportive of the whole team

Revisión Publicado hace 3 años

Good listeners and people first

Revisión Publicado hace 3 años

Freedom of Expression is provided to us

Revisión Publicado hace 3 años

They really are invested in your success at the company!

Revisión Publicado hace 3 años

Constructive and helpful and always there for support

Revisión Publicado hace 4 años

They are very helpful and understanding

Revisión Publicado hace 4 años

flexible , very nice and relatable

Revisión Publicado hace 4 años

I love the fact that I can get to know my team and teach them how to have great customer service

Revisión Publicado hace 4 años

¿En qué necesita mejorar el equipo de liderazgo?

To stop being passive aggressive

Revisión Publicado hace 2 meses

Communication and not misleading employees.

Revisión Publicado hace 3 años

Equity for women and a transparent review process for all employees, agents and managers. Improve wages and being willing to adjust for cost of living based on country where employee lives.

Revisión Publicado hace 3 años

Communication and respect to the employees

Revisión Publicado hace 4 años

Communication and need to be contactable ay any time.

Revisión Publicado hace 4 años

Reaching out to workers and giving them instruction and the next steps to succeed.

Revisión Publicado hace 5 años

be nice with their agents, always look where they came from. Be a good leader or example with the agents.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

They need to stop with the harassment and not paying their employees what they see fit but what the employees works

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

The training process was rushed many of the new hires was not ready to take calls based on the lack of time.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 5 años

Stop Politics! Don't leave people hanging. When you hire people set aside if you know the people or not. If you are friends or not. What matter is the experience and skills of the applicant. What happen here right now, is you be hired when you are referred by a friend or you are a friend.

Revisión Publicado hace 7 años

communication, offering higher pay, offering paid holidays, you name it they need improvement! This is a terrible company to work for

Revisión Review del Departamento de Atención al Cliente · Publicado hace 7 años

Listen to the employees and not just be concerned with stats

Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

They need to stop with the micromanaging. They also need to put a little more focus on customer service, and not just the sales aspect of the job. It seems like that is the only thing that they care about. Customers themselves have mentioned that the customer service is BEYOND terrible

Revisión Publicado hace 5 años
TOP
50%

Leadership Scores are rated in the Top 50% of similar size companies on Comparably

Rated iQor Leadership the Highest

  • Department - Operations
    +11%
  • Tenure - 5 to 10 Years
    +11%
  • Experience - Entry Level
    +10%

Rated iQor Leadership the Lowest

  • Ethnicity - African American/Black
    -17%
  • Tenure - 1 to 2 Years
    -16%
  • Department - Customer Support
    -12%
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