iQor Leadership Employee Reviews
What do you like best about the leadership team?
I have two wonderful bosses
very considerate with the team
Friendly,enthusiasm and willing to listen and help
Love the team. My Supervisor and my Manager are such great people to work with.
Very supportive to each and everyone of the team
best team and leading in a great terms
The leadership team was cool. One of the managers had a heart attack mid-shift and paramedics came and hauled him off. He was a big coke user and it was sad yet funny to see him OD and come back like a champ the next day.
The management team are fair to everyone
Reward you for a job well done. Promotes your growth by letting you lead other team members.
Their patience, dedication, positive mindset
Review from Customer Support Dept
They have a open door policy for people
They are very hands on and supportive of the whole team
Good listeners and people first
Freedom of Expression is provided to us
They really are invested in your success at the company!
Constructive and helpful and always there for support
They are very helpful and understanding
flexible , very nice and relatable
I love the fact that I can get to know my team and teach them how to have great customer service
the one on interaction to help me better understand and conquer.
What does the leadership team need to get better at?
Communication and not misleading employees.
Equity for women and a transparent review process for all employees, agents and managers. Improve wages and being willing to adjust for cost of living based on country where employee lives.
Communication and respect to the employees
Communication and need to be contactable ay any time.
They need to stop with the micromanaging. They also need to put a little more focus on customer service, and not just the sales aspect of the job. It seems like that is the only thing that they care about. Customers themselves have mentioned that the customer service is BEYOND terrible
Reaching out to workers and giving them instruction and the next steps to succeed.
be nice with their agents, always look where they came from. Be a good leader or example with the agents.
Review from Customer Support Dept
They need to stop with the harassment and not paying their employees what they see fit but what the employees works
Review from Customer Support Dept
The training process was rushed many of the new hires was not ready to take calls based on the lack of time.
Review from Customer Support Dept
Stop Politics! Don't leave people hanging. When you hire people set aside if you know the people or not. If you are friends or not. What matter is the experience and skills of the applicant. What happen here right now, is you be hired when you are referred by a friend or you are a friend.
communication, offering higher pay, offering paid holidays, you name it they need improvement! This is a terrible company to work for
Review from Customer Support Dept
Listen to the employees and not just be concerned with stats
Review from Customer Support Dept