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iQor Claimed Company
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. read more
iQor Company Culture
iQor Culture
This score is derived from employee ratings & reviews3.4/5
iQor's Overall Culture is rated C+
Top Rated Culture Dimensions
CEO Rating
BEnvironment
B-Meetings
B-Team
B-eNPS
B-iQor CEO
Top 35%Top 35% of Similar Size Companies on Comparably
Gary Praznik
71 /100
See More
Diversity at iQor
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at iQor have rated Team, Environment, and Work Culture as the highest categories they have scored
Women at iQor
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at iQor have rated Team, Compensation, and Work Culture as the highest categories they have scored
iQor eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
7
iQor employees are 7% more likely to recommend iQor as a great place to work
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
Working at iQor
Working at iQor is rated average by 468 employees, across various culture dimensions. iQor employees are most satisfied about CEO Rating, Environment, and Meetings categories, putting iQor’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Tampa, FL. See below in detail how working at iQor was rated by employees.
Overall Company Culture at iQor
C+
Overall Company Culture at iQor is rated C+
Last updated a month ago
Top
50%
iQor ranks in the Top 50% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
iQor Employee Reviews
Out of 263 iQor employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping iQor improve their work culture.
| Positive Reviews | 77% |
|---|---|
| Constructive Feedback | 23% |
Positive Reviews From iQor Employees
- What are some of the best things about your team?We all work together great as a team
- What is the best part about your compensation package?Health insurance, vision insurance and PTO
- What do you like best about the leadership team?I have two wonderful bosses
Constructive Feedback From iQor Employees
- What's going wrong and how can it be improved?They jack up prices without a warning and leave customers to pay for the increase
- What needs to change to make the company culture better?Bring any type of entertainment to alleviate boredom
- What do your coworkers need to improve and how could you work together better?Be cooperative and not competitive
iQor Company Information
iQor Company Overview
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.
iQor was founded in 1998 and its current CEO is Gary Praznik. Since its inception 28 years ago, iQor has grown to 35000 employees.
iQor Mission, Vision & Values
iQor Mission Statement
To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.
iQor Vision Statement
iQor is purpose built to create smiles. We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.
iQor Values
- Integrity
- Qustomer Dedication
- Open CommuniQation
- Respect
- Innovation
- Accountability
- Need to Give Back
Sustainability and Corporate Social Responsibility at iQor
iQor's business model is centered around reusing the earth's valuable resources. iQor's skilled technicians across the globe are dedicated to furthering the principles iQor established in this line of business – developing efficient methods to guarantee "look & feel new" functional, cosmetic and configuration standards. iQor maximizes a net positive contribution to the global environment through providing repair and reuse of all ranges of electronic systems and components for our customers as follows:
Maximizing product life cycles through service, refurbishment and reuse.
Eliminating the need for replacements units and the associated carbon footprint of new manufacture.
Recycling in an environmentally safe way components and materials to reduce demand on the earth's natural resources.
iQor endeavors to conduct our business in an environmentally responsible manner by:
Conducting our operations in a commercially reasonable manner that protects the environment, including selecting product support sites that minimize the use of water and which are in close proximity to trade zones, borders, shipping ports and transportation hubs.
Making prudent efforts to reduce or prevent pollution from our operations through continual identification of environmental risks.
Complying with the letter and spirit of applicable environmental laws and regulations.
Working with our suppliers and subcontractors to further the above principles.
Providing Hope for a Brighter Future. iQor Qares is a 501(c)(3) nonprofit charitable organization dedicated to helping iQor employees, their family members, and their local communities in need of financial assistance due to life-altering or catastrophic events beyond their control. One-hundred percent of the money raised goes to assisting iQor employees and charitable or educational initiatives across the world. Large or small, every donation improves lives and eases the burden of recovery.?
| Headquarter | 200 Central Avenue Saint Petersburg, FL 33701 United States of America |
|---|---|
| Website | www.iqor.com |
| Founding Date | 1998 |
| Tel | (727) 846 -2113 |
| Company Status | Private |
| Jobs | apply.iqor.com/ |
| Social Sites |
iQor Competitors
iQor competitors include TP, TaskUs, Concentrix, and IntouchCX. iQor ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how iQor compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
iQor Employees
iQor has 35000 employees. 468 employees at iQor have reviewed iQor across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.
Overall, the 468 iQor employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at iQor are not very pleased with their total compensation at iQor, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at iQor are generally satisfied with their team. 468 Participants grade the quality of their coworkers a B-. The majority believe the meetings at iQor are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at iQor believe the environment at iQor is positive. Most Participants believe the pace of work at iQor is comfortably fast. About 78% of the employees at iQor work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at iQor are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
iQor employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at iQor report the work pace is comfortably fast
Work Pace
A Day in the Life
78% of iQor employees look forward to interacting with their team every day
Coworkers
A Day in the Life
iQor employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of iQor employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
iQor employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
64% of iQor employees call their work environment positive
Environment
Joining iQor - Employee Onboarding
The prevailing opinion from employees about joining iQor is that the company was very prepared on their first day. iQor employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
iQor KPIs and OKRs
Employees’ understanding of iQor's KPIs and OKRs is essential for its success. Out of 7 iQor employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
iQor CEO & Leadership
iQor CEO - Gary Praznik
71 /100
iQor’s CEO Gary Praznik started in this role in 2000. Gary’s approval rate is just above average, putting Gary in the Top 35% of all CEOs of similar-sized companies on Comparably, and in the Top 25% compared to the CEOs of all other companies in Tampa, FL. Gary Praznik is well regarded by employees for the Environment iQor offers, and ranks among the Top 40% of CEOs by employees in that category. Gary is most liked by employees with 6 to 10 Years experience and employees with the company for 5 to 10 Years. However, African American/Black employees have a slightly unfavorable view of the CEO. When compared to iQor’s competitors, Gary Praznik ranks just below IntouchCX’s CEO Mitul Kotecha and Shane Kozlowich. With Gary’s leadership, iQor employee respondents are most happy about their Environment and Meetings. Gary was rated slightly below average for Office Culture.
iQor Leadership
The iQor Executive Team is rated a “C+” and led by CEO Gary Praznik, CFO Paula Reichle, and VP Finance Phillip Thompson
Gary Praznik CEO / President
Gary Praznik, President and CEO. Gary joined iQor in 2000 as an industry veteran with over 20 years’ experience in... read more
Paula Reichle CFO
Paula Reichle serves as the CFO of iQor.
Phillip Thompson VP Finance
Phillip Thompson serves as the VP Finance of iQor.
Greg Motter VP of Technology
Greg Motter serves as the VP of Technology of iQor. Greg started at iQor in July of 1995. Greg currently resides in the... read more
Sergey Romanenko VP Technology
Sergey Romanenko serves as the VP Technology of iQor.
Vasanth Rajasekhar VP Business Development
Vasanth Rajasekhar serves as the VP Business Development of iQor.
Namita Gupta AVP, Talent Acquisition
Namita Gupta serves as the AVP, Talent Acquisition of iQor. Namita started at iQor in July of 2013. Namita currently... read more
Kip Ferris Chief Client Officer | Results-Driven Sales & Business Development | Strategic Planning Executive
Kip Ferris serves as the Chief Client Officer | Results-Driven Sales & Business Development | Strategic Planning... read more
iQor Salaries
How much does iQor pay?
How much do people at iQor get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at iQor is $129,989, or $62 per hour, while the estimated median salary is $130,249, or $62 per hour.
At iQor, the highest paid job is a Director of Sales at $228,676 annually and the lowest is a Sales Associate at $39,964 annually. Average iQor salaries by department include: Admin at $60,366, Customer Support at $69,587, Product at $158,483, and HR at $123,752. Half of iQor salaries are above $130,249.
176 employees at iQor rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 521 ratings) while 162 employees at iQor rank their Perks And Benefits in the Bottom 35% of similar sized companies in the US (based on 168 ratings).
Salaries contributed from iQor employees include job titles like Director of Marketing and CS Rep. Comparably data has a total of 0 salary records from iQor employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $70k | $70k | 1st Percentile |
17th Percentile $99k | $99k | 17th Percentile |
33rd Percentile $130k | $130k | 33rd Percentile |
50th Percentile $187k | $187k | 50th Percentile |
67th Percentile $242k | $242k | 67th Percentile |
83rd Percentile $272k | $272k | 83rd Percentile |
100th Percentile $303k | $303k | 100th Percentile |
$129,989*
Average Compensation
$130,249*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
iQor Salaries by Department
Diversity & Inclusion at iQor
Diverse employees at iQor score the company 62/100 across various culture categories, placing iQor in the Bottom 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at iQor across various culture dimensions.
Our approach to diversity is focused and foundational. It’s about embracing everyone from different cultures, backgrounds, and viewpoints. ,,We are committed to building an inclusive culture where all employees feel they belong and can bring their best selves and to deploying diversity initiatives that support the iQor family. ,,We’re doing what it takes to build a bright future and inclusive world for all globally.
Ranked Culture the Highest
Ranked Culture the Lowest
iQor Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
iQor PTO
iQor's PTO and Vacation policy typically gives 0-10 days off a year with 75% of employees expected to be work free while out of office. iQor's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
iQor Careers
iQor Jobs
No Recent Jobs found for iQor on Comparably
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H1B Visa
In 2019, iQor applied for 8 H1B visas. Of the work permits applied for, 75% were approved.
Work Permit Application Outcome
iQor has a total of 35000 employees
8
Total Applied
H1B Applications Outcome
- 75% Granted (6 out of 8)
- 0% Denied ( out of 8)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 8)
- 25% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 8)
This data was calculated using publicly sourced data from OFLC Performance Data
Let iQor Know You Want To Work There
Overview of Candidates Interested in iQor on Comparably
Candidates By Department
Customer Support | 50% | |
|---|---|---|
All Industries | 33% | |
Engineering | 17% |
Candidates By Location
Houston | 17% | |
|---|---|---|
Dallas | 17% | |
Pittsburgh | 17% | |
Orangeburg | 17% | |
Davenport | 17% | |
Other | 17% |
iQor Internship Program
Acquiring a position in iQor's Internship Program is generally does not offer internships. Why intern at iQor? Employees are happy at iQor and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. iQor employees say they’re rarely bored at work. Additionally, 40% have developed close friendships with their co-workers.
How difficult is it to get an internship at iQor?
Customer Support
Very Difficult0%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships100%
Answered by 3 Customer Support Interns
Frequently Asked Questions regarding iQor
What is iQor address?
iQor location is at 200 Central Avenue
Who is the CEO of iQor?
iQor CEO is Gary Praznik, their score by employees is 71
What is iQor eNPS?
The eNPS for iQor is 7
What is the salary for Engineering Manager in iQor?
Engineering Manager average salary in the US is 174k
What are the salaries in the Marketing in iQor?
The average salaries for Marketing in iQor is 133k
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