C
60/100
iQor Claimed Company
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. read more
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iQor Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
Health insurance, vision insurance and PTO
The insurance that is offered
Review from Customer Support Dept
Incentives in every good works
Benefits are so expensive that not even welfare considers them cost effective. Family covergage over $1000 a month.
HMO and bonuses from the company
Review from Customer Support Dept
We get bonuses for our work
The compensation is very competitive.
Review from Customer Support Dept
Health Maintenance cards and insurance
Everything is good at iqor
I'm able to enhance and there's no cap on the amount of money i can make within the company as well as grow and excel.
health insurance is available shortly after signing on
The insurance and bonus incentives
Overall package is fair compaired to most jobs.
Its very fair and generous for someone like me with no previous call center experience The training is awesome and free too
The employee perks, discounts and benefits.
Review from Customer Support Dept
the life insurance and other benefits
Review from Customer Support Dept
The yearly bonus amounts and benefits offered
Regular ability to bonus by maintaining stats and being provided with everything needed to get there
Why do you feel undervalued and what would make you feel better about your compensation?
i am not receiveing any increase but i am valued
i feel valued but it would be much better to have atleast dollars ot and have an increase every time meeting the goal
Attendance is a joke there
Pay, retirement benefits, compensation and incentives for support team
Undervalued by the way managment chooses to handle your issues.
$12 for nothing is terrible
Sup doesn't check time short on my hourse dont see my commision attitude
Lots of overtime, and it entails a lotnof disputes, too
Better benefits and better communication
I'm contracted. its expected I wont have benifits. thats fine
Our management on Tmob NY1 Sta rosa site doesn't know how to value their employees. They don't care about the problems or whats happening with their agents.
Review from Customer Support Dept
The amount of accounts thrown at me that my coworkers can't keep up with and keeping up with my own, and still doubling what the team does i should get a HUGE raise. They pay way too low for their expectations set so high.
Review from Customer Support Dept
If they looked at what we go through and what it takes to do the job
Review from Customer Support Dept
Honestly we deal with a lot of stress, being screamed and cursed at by customers and even if the customer is angry we still have to try and sell things
bad salary not good management
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