iQor Employee Reviews
Out of 263 iQor employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping iQor improve their work culture. The Customer Support team, with 63% positive reviews, reports the best experience at iQor compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I have two wonderful bosses
very considerate with the team
Love the team. My Supervisor and my Manager are such great people to work with.
Very supportive to each and everyone of the team
Friendly,enthusiasm and willing to listen and help
What does the leadership team need to get better at?
Communication and not misleading employees.
Equity for women and a transparent review process for all employees, agents and managers. Improve wages and being willing to adjust for cost of living based on country where employee lives.
Communication and respect to the employees
Communication and need to be contactable ay any time.
They need to stop with the micromanaging. They also need to put a little more focus on customer service, and not just the sales aspect of the job. It seems like that is the only thing that they care about. Customers themselves have mentioned that the customer service is BEYOND terrible
What is the best part about your compensation package?
Health insurance, vision insurance and PTO
The insurance that is offered
Review from Customer Support Dept
Incentives in every good works
Benefits are so expensive that not even welfare considers them cost effective. Family covergage over $1000 a month.
HMO and bonuses from the company
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
i am not receiveing any increase but i am valued
i feel valued but it would be much better to have atleast dollars ot and have an increase every time meeting the goal
Attendance is a joke there
Pay, retirement benefits, compensation and incentives for support team
Undervalued by the way managment chooses to handle your issues.
What are some of the best things about your team?
We all work together great as a team
My imediate team is great
Review from Customer Support Dept
helpful to each other specially in difficult times
communication, collaboration, and friendly building together
I love my team. They are such great people. We have such a happy environment that the work seems bearable. I love a light atmosphere where there are no guilt trippings that would make you feel like you are a burden.
What do your coworkers need to improve and how could you work together better?
Be cooperative and not competitive
Be professional at all times.
Privacy and security of employees needs to be better
Communication and better instruction help
I don't have problems at all with my colleagues, The OM, some of the supervisors and coaches are the problem with the community of Tmob NY1 Sta Rosa site.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Having fun co workers to have around
Your motivated based off who is sitting near you
Review from Customer Support Dept
good management, effective leadership i love it
it appears to be diverse and incorporates everyone
People will help newbies and help with questions.
What needs to change to make the company culture better?
Bring any type of entertainment to alleviate boredom
Communication and appropriate work behavior
HR, security, training team, competitive trainers
Change the OM or the leaders that are not good leaders. It may cause of resigning of some of the agents.
Review from Customer Support Dept
They need to follow their code of ethics. Provide the right support and equipment.
Review from Customer Support Dept
What did you like most about the interview process?
Simple and not a bad process
The quick pace of it
hr are good. they are kind
The following up and attempting to work with individuals
It's a good thing that the process itself is fast, and they also have a one day processing convinient!
What would you improve about your company's interview process?
Just to fill in the space.
What makes you most happy at work?
I wouldn't really say happy but comfortable
Always excited to work and excited for new learnings
Being prepared and dress business professional
Great customers' appreciations after successful calls
Everyday I'm excited to work
What's going wrong and how can it be improved?
They jack up prices without a warning and leave customers to pay for the increase
Review from Customer Support Dept
Change management if you wanna see improvement
Hope that Iqor can see the negative people inside of the company. In that case maybe iQor will be a better.
Review from Customer Support Dept
The training needs to be extended, more mock calls and better preparation.
Review from Customer Support Dept
Higher pay would be a start. Get proper working computers would be the next thing.
Review from Customer Support Dept
What do you like best about your company?
Sometimes there are incentives for working overtime.
Review from Customer Support Dept
What would you most like to see improved at your company?
Communication, knowledge, and a more suitable base pay
Review from Customer Support Dept