C
68/100
iQor Claimed Company
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. read more
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iQor Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I wouldn't really say happy but comfortable
Always excited to work and excited for new learnings
Being prepared and dress business professional
Great customers' appreciations after successful calls
Everyday I'm excited to work
The pay and the people
interacting with different employee and learning from them
Review from Customer Support Dept
Talking to customers and solving their problem
The reward of success and hard work
Having awesome smile from my colleagues.
Review from Customer Support Dept
My current position allows me to share my gained knowledge and skills with the support of my leaders.
working from home is the only thing
being able to resolve an issue
Dealing with my agents, assisting
Costumers and good people to talk with
The iced coffee and burger
To have an opportunity at a the kind of job I've always dreamed of having
To save my customer money and keep them from leaving Sprint for a competitors service.
Review from Customer Support Dept
Friends. They motivate me. The leadership do not. they are politicians.
I love IQOR and i plan on being with them for a long time. I want this to be my career.
Review from Customer Support Dept
What's going wrong and how can it be improved?
They jack up prices without a warning and leave customers to pay for the increase
Review from Customer Support Dept
Change management if you wanna see improvement
Hope that Iqor can see the negative people inside of the company. In that case maybe iQor will be a better.
Review from Customer Support Dept
The training needs to be extended, more mock calls and better preparation.
Review from Customer Support Dept
Higher pay would be a start. Get proper working computers would be the next thing.
Review from Customer Support Dept
What do you like best about your company?
Sometimes there are incentives for working overtime.
Review from Customer Support Dept
What would you most like to see improved at your company?
Communication, knowledge, and a more suitable base pay
Review from Customer Support Dept
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