iQor Claimed Company

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com. read more

EMPLOYEE PARTICIPANTS: 468

TOTAL RATINGS: 3448

CEO: Gary Praznik

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iQor's Management Ratings

Based on 240 ratings, iQor employees rate their manager a "C" or 65/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from iQor employee feedback to questions like “How would you rate your manager?” and “How often do you get valuable feedback on how to improve at work?” iQor's management structure can vary according to department, and scores are broken out accordingly, with Operations department ranking the managers the highest at 90/100.

Last updated 2 months ago.

Where This Score Ranks iQor's Manager

BOTTOM
45%
In the Bottom 45% of 1261 Similar Sized Companies on Comparably
BOTTOM
45%
In the Bottom 45% of 24 Nearby Companies in Tampa, FL
6th
6th place versus 5 competitors rated on Comparably

May

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C65 / 100

Jan

Who Ranks iQor's Manager the Highest?

Department - Operations 90/100

Ethnicity - Caucasian 78/100

Tenure - Less than 1 Year 72/100

Who Ranks iQor's Manager the Lowest?

Ethnicity - African American/Black 44/100

Tenure - 1 to 2 Years 44/100

Department - Customer Support 52/100

iQor Manager At a Glance

iQor's Manager score is in 6th place compared to their competitors which include TP, TaskUs, Concentrix, IntouchCX, and VXI Global Solutions. Their competitor, TP, is ranked right above iQor. The company is in the Bottom 45% of similar sized companies on Comparably.

At iQor, the Operations department and Caucasian employees feel the most supported and have the best experience with their manager. However, African American/Black employees and employees who have been at the company 1 to 2 Years think differently and have the least favorable experience with their manager at iQor.