iQor Employee Reviews
Out of 263 iQor employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping iQor improve their work culture. The Customer Support team, with 63% positive reviews, reports the best experience at iQor compared to all other departments at the company.
What does the leadership team need to get better at?
Communication and not misleading employees.
Equity for women and a transparent review process for all employees, agents and managers. Improve wages and being willing to adjust for cost of living based on country where employee lives.
Communication and respect to the employees
Communication and need to be contactable ay any time.
They need to stop with the micromanaging. They also need to put a little more focus on customer service, and not just the sales aspect of the job. It seems like that is the only thing that they care about. Customers themselves have mentioned that the customer service is BEYOND terrible
Why do you feel undervalued and what would make you feel better about your compensation?
i am not receiveing any increase but i am valued
i feel valued but it would be much better to have atleast dollars ot and have an increase every time meeting the goal
Attendance is a joke there
Pay, retirement benefits, compensation and incentives for support team
Undervalued by the way managment chooses to handle your issues.
What do your coworkers need to improve and how could you work together better?
Be cooperative and not competitive
Be professional at all times.
Privacy and security of employees needs to be better
Communication and better instruction help
I don't have problems at all with my colleagues, The OM, some of the supervisors and coaches are the problem with the community of Tmob NY1 Sta Rosa site.
Review from Customer Support Dept
What needs to change to make the company culture better?
Bring any type of entertainment to alleviate boredom
Communication and appropriate work behavior
HR, security, training team, competitive trainers
Change the OM or the leaders that are not good leaders. It may cause of resigning of some of the agents.
Review from Customer Support Dept
They need to follow their code of ethics. Provide the right support and equipment.
Review from Customer Support Dept
What would you improve about your company's interview process?
Just to fill in the space.
What's going wrong and how can it be improved?
They jack up prices without a warning and leave customers to pay for the increase
Review from Customer Support Dept
Change management if you wanna see improvement
Hope that Iqor can see the negative people inside of the company. In that case maybe iQor will be a better.
Review from Customer Support Dept
The training needs to be extended, more mock calls and better preparation.
Review from Customer Support Dept
Higher pay would be a start. Get proper working computers would be the next thing.
Review from Customer Support Dept
What would you most like to see improved at your company?
Communication, knowledge, and a more suitable base pay
Review from Customer Support Dept