Kirkland's home decor and uniquely distinctive gifts. From wall decor, home decorations and furniture, hundreds of your favorite items. leer más
Execs & upper mgmt prefer positive only feedback inhibiting adequate & efficent reporting. This tactic allows for a huge disconect between customer, store, & employee feedback. If there is a concern or oppertunity with operations there is limited opportunity to bubble that up & effectively resolve.
¿Qué va mal y cómo puede mejorarse?
high prices, poor service, poor quality, and no variety in our style
Revisión
¿Qué son algunas de las mejores cosas de tu equipo?
We have an established expectation. We respect eachother and we work well as a team. Our manager communicates with us, knows what we need to be our best, and is clear about what they need to be successful.
Revisión
¿Qué necesita mejorar el equipo directivo?
Leadership provides direction, can listen, is aware of concers or opportunities, fosters development, acknowledges true (not superficial marketing) wins, provides clarity. Leadership invests in their staff & development. Kirkland's has a huge oppertunity to truly develop a leadership culture.
Revisión
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Our store. I will never go to another store. Our manager is the difference. Kirklands has no clue how to be positive. They push credit cards, kclub, & sales and they call that customer service. That's making Kirkland's plan not customer service.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Hourly wage & hours are far beneath market. Salary expectations maintain 45 or more weekly, never less than without scrutiny. Employee expectations are excessive. Staffing is often one person in a dangerous retail environment. I do not believe it is a safe place to work and no one cares.
Revisión
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