Princess Cruises – Been trying to get money back from a cancelled cruise for over 3 months. Have gotten the run around after repeated calls and numerous promises. I am am Elite status customer and will not recommend Princess again until my money is refunded. Can't even get my assigned travel consultant to help. Sad.

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Princess Cruises Empresa Reclamada

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. leer más

EMPLEADOS PARTICIPANTES: 353

Calificaciones totales: 2061

CEO: Jan Swartz

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Been trying to get money back from a cancelled cruise for over 3 months. Have gotten the run around after repeated calls and numerous promises. I am am Elite status customer and will not recommend Princess again until my money is refunded. Can't even get my assigned travel consultant to help. Sad.

Other Employee Reviews for Princess Cruises

Brevemente describa su total experiencia en el trabajo

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Revisión Review del Departamento de Atención al Cliente · Publicado hace 8 años

¿Qué es lo que más te gusta de tu equipo directivo?

they go to bat for us
Revisión de Liderazgo/Directiva del Departamento de Atención al Cliente · Publicado hace 8 años

Brevemente describa su total experiencia en el trabajo

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

¿Qué debe cambiar para mejorar la cultura de la empresa?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue
Revisión de Ambiente · Publicado hace 6 años

Brevemente describa su total experiencia en el trabajo

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly
Revisión Publicado hace 6 años

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Been trying to get money back from a cancelled cruise for over 3 months. Have gotten the run around after repeated calls and numerous promises. I am am Elite status customer and will not recommend Princess again until my money is refunded. Can't even get my assigned travel consultant to help. Sad.

Other Employee Reviews for Princess Cruises

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