Shipt Employee Reviews

The pay is terrible and they took away the cash incentives for cheap merch from the shipt shop.

Revisión Publicado hace 13 días

Shipts pay to the shoppers and drivers is well below the minimum $16 an hour advertised. Because a shopper can do the shopping in 30 minutes, only $8 might be paid out, but that does not account for the time and fuel to get to the store or to the customer.

Revisión Publicado hace un mes

I was let go because of tardiness and they didnt let me explain or provide proof it wasnt my fault they let me go right before easter a day before the ceo is not for the people clearly only for the customers and can careless about the drivers and the people doing the work why hire a ceo like this

Revisión Publicado hace un año

Negative. Offer bonus yet don't give you offers enough to make it. Offering delivery only bonus to stores we don't do anymore. Won't give me my pm that tip well. 5 dollar tips . No tips on orders $400 +. Controls what you get lies about mileage

Revisión Publicado hace un año

Customer service people need way more training. Shipt doesn't understand or listen to us shoppers. When the customer is rude & has unreal expectations from us. I love going above & beyond, but some of these customers don't have a clue. Shipt will listen to the customer more than us.

Revisión Publicado hace 2 años

Its all the same combining orders to save money. Make it worth the double order.

Revisión Publicado hace 2 años

Very informative and wasy to reach

Revisión Publicado hace 2 años

Very kind and caring and really supportive

Revisión Publicado hace 2 años

It is a great team

Revisión Publicado hace 4 años

They're not really involved with us; we deal exclusively with an internal customer service which may or may not be contracted out to overseas.

Revisión Publicado hace 4 años

Providing experienced personel to solve problems rather than a call center from India who has no idea what we do for a job and cant solve a problem that isnt from a script

Revisión Publicado hace un mes

I'm not exaggerating when I say everything

Revisión Publicado hace 2 meses

Communication and to properly email someone back

Revisión Publicado hace 2 años

Investigating complaints. a lot of what customers complain about are lives. they are just trying to get free things and in the interim they are Ruining our ratings and essentially bringing down the possibility of not getting any type of work

Revisión Publicado hace 2 años

Clear, direct communication. Compassion & understanding when shoppers are working hard to shop and satisy customers. Some leniency should be shown.

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

We dont have benefits. I am an independent contractor.

Revisión Publicado hace 2 años

Always paid every week on time

Revisión Review del Departamento de Operaciones · Publicado hace 4 años

Not received any package yet

Revisión Publicado hace 4 años

Great benefits and regular perks

Revisión Publicado hace 4 años

Didn't have one none was offered

Revisión Publicado hace 5 años

There used to a a cash bonus to meeting milemarkers with levels of service, that has been eliminated

Revisión Publicado hace un mes

Expected to work for pennies as a shopper after we deduct our expenses.

Revisión Publicado hace 3 años

Because i worked so hard. Became committed to the platform. Then it was snatched away because my on time percentage dropped while still maintaing a great overall rating. Great completion & dependable percentage was not taken into consideration.

Revisión Review del Departamento de Customer Success · Publicado hace 3 años

Sell the company to someone

Revisión Publicado hace 3 años

I would feel better about compensation if they have the better policy for adding items sometimes I get an order of 10 and it turns into 30 and I get paid $0.25 extra. And the lack of orders coming in as unacceptable.

Revisión Publicado hace 3 años

There is no team at shipt. As a shopper you are solely reaponsible for the choices you make for customers orders. There is not enough training or guidelines for acenarios that occur daily with Shipt shopping. Its an entire catastrophe.

Revisión Publicado hace 2 años

Meeting by video conference without input.

Revisión Publicado hace 2 años

Outstandingly driven and kind and technical Gurus who are always there for guidance

Revisión Publicado hace 2 años

Friendly, helpful & uplifting. Always willing to help.

Revisión Publicado hace 2 años

Seasoned Shoppers are rhe backbone of the company.

Revisión Publicado hace 3 años

There is no company meetings

Revisión Publicado hace un mes

When calling into customer support or driver support or shopper support maybe understand where we're coming from and that we're just not some teenagers that are trying to make some quick cash to hang out on a weekend. Some of us are trying to support families

Revisión Publicado hace 2 años

Give training to the new employees

Revisión Publicado hace 3 años

There is no opportunity for such

Revisión Publicado hace 4 años

Shipt has hired anyone with a car that can breathe, and unfortunately our customers are paying the price with subpar service and rule breaking shoppers with no repercussions

Revisión Publicado hace 4 años

My attitude is the only positive thing

Revisión Publicado hace un mes

Me i make things happen for myself

Revisión Publicado hace 6 meses

All the different opportunities to meet new people.

Revisión Publicado hace 2 años

Being able to be around people.

Revisión Publicado hace 2 años

The people I work with in the stores are always fun to be around & my preferred customers are the best.

Revisión Publicado hace 2 años

Tine for an ownership change

Revisión Publicado hace 3 años

Training would be helpful for the representatives

Revisión Publicado hace 4 años

Transparency. Fair pay. Customer service that speaks clear English

Revisión Publicado hace 4 años

Put your shoppers first again

Revisión Publicado hace 4 años

Listen to your employees and don’t drop them while they’re in the middle of an o

Revisión Review del Departamento de Customer Success · Publicado hace 5 años

It was online and I got a quick decision

Revisión Publicado hace 2 años

It was very fast and easy.

Revisión Publicado hace 2 años

It is pretty straight forward

Revisión Publicado hace 2 años

I do not have a comment on this.

Revisión Publicado hace 3 años

It allowed me to be honest

Revisión Publicado hace 3 años

Be more open door with HR issues

Revisión Publicado hace 4 años

Don’t fire people Bus there but to make money for y

Revisión Review del Departamento de Customer Success · Publicado hace 5 años

Determine if they’re reliable instead of accepting anyone with a car just to have a bigger company. Quality is better than quantity. I rather not be with a money hungry, unprofessional, and unreliable job which probably won’t last because of the foundation of the comp

Revisión Review del Departamento de Ventas · Publicado hace 5 años

Stop screwing over your contractors. We're what makes this thing work.

Revisión Review del Departamento de Customer Success · Publicado hace 5 años

The shopper excellence team think their gods and no one can touch them.

Revisión Review del Departamento de Customer Success · Publicado hace 5 años

My positive attitude to help people and make their day easier

Revisión Publicado hace un mes

Meeting new people makes my day.

Revisión Publicado hace 2 años

Working alone and at home

Revisión Publicado hace 2 años

Meeting new people and shopping for them! I want to make it a positive experience and it takes something off their plate

Revisión Review del Departamento de Ventas · Publicado hace 2 años

The flexibility of choosing who I work for

Revisión Publicado hace 2 años

Bundles every order. Prioritizes profits over customer service as stated.

Revisión Publicado hace un año

Listen to shoppers and customers. Pay shoppers appropriately. Get rid of bubdles.

Revisión Publicado hace 2 años

The almighty dollar and executive salary has taken a front seat

Revisión Publicado hace 3 años

I have heard from customers that the quality is decreasing and it is getting more expensive

Revisión Publicado hace 4 años

No quality control when it comes to new shoppers

Revisión Publicado hace 4 años