A
77/100
HR or Marketing? Claim Your Free Employer Account
Shipt Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
Me i make things happen for myself
All the different opportunities to meet new people.
Being able to be around people.
The people I work with in the stores are always fun to be around & my preferred customers are the best.
Helping others make life easier.
Review from Customer Success Dept
There is no positive reaction because the one's that is keeping this company going is the one who gets these orders delivered
Review from Customer Success Dept
I have very little positive to say about Shipt. They have lied repeatedly to the public, and to their shopper community.
There is no positive after they show their true colors! They treat shoppers as yesterdays trash and always replaceable! They literally do not care and have no thought in deactivating amazing shoppers for NO reason at all. They hide behind a pathetic email and red flag your phone calls. Pathetic!
Review from Customer Success Dept
You mean the cult culture? It's pathetic. Let people speak freely and stop controlling the narrative.
lots of great perks for working here
The stores I work help keep me attempting to make a living.
Review from Customer Success Dept
Everyone speaks to one another
It's all up to the shopper, how much you want to interact with others. I've seen those who don't interact and those who interact with everyone! All depends on the person.
It is a nice culture
The Hannaford team was awesome and very good to work with and they loved my customer service skills
Super great energy and focus
Being able to drive and make my own schedule
Most customers are pretty generous with tips as long as I'm friendly and personable.
Working with customers who are pleasant
Shoppers that support shoppers and our Metro Lead is always tries to keep it positive even when our metro is struggling.
What needs to change to make the company culture better?
Tine for an ownership change
Training would be helpful for the representatives
Transparency. Fair pay. Customer service that speaks clear English
Put your shoppers first again
Listen to your employees and don’t drop them while they’re in the middle of an o
Review from Customer Success Dept
Have the CEO, managers and “support team” ACTUALLY do something. You call support they take super long and by then your order is late or delayed. You ask for help they tell you look in your email or delete the app. The CEO has never introduced herself & makes a bad representation of your comp
Review from Sales Dept
Company culture is built on dishonesty, censorship and a bunch a koolaid drinkers. They run the ship. Anyone who speaks up and speaks out is unfairly silenced.
Review from Sales Dept
less political, more meritocratic, more accountability, less pie in the sky ideas, more structure towards measuring how we're doing and narrowing down on what actually matters. departments need better alignment.
Review from Marketing Dept
Have more options for the customer service team to feel more apart of the rest of the team. Feeling appreciated goes way farther and makes the job easier even when difficult situations arise!
Review from Customer Support Dept
There is a lack of internal consistency at Shipt. Departments are organized into micro-structures or micro-businesses that provide services to other departments. High-level initiatives need cross-functional visions that clarify the goal, rather than several operationalized opinions about a problem.
Review from Marketing Dept
bring back pay we understand instead of blk box algorithm. Fire shopper who continue to break brules
Review from Operations Dept
Allow shoppers more freedom in shops like rating customers just like they rate us or so away with the whole ratings giving you orders mess
Review from Business Development Dept
×