Shipt Leadership Employee Reviews
What do you like best about the leadership team?
Its all the same combining orders to save money. Make it worth the double order.
Very informative and wasy to reach
Very kind and caring and really supportive
It is a great team
They're not really involved with us; we deal exclusively with an internal customer service which may or may not be contracted out to overseas.
I haven't met them yet
They are quick to respond
I dont work in the offices soni wont know but customer service is excellent
authenticity and transparency. Great vision
They seem to be fairly well experienced.
They seem to be nice
There isnt much leadership us shoppers interact with on a daily basis, as it's contract work, but any time i've gotten communication from anyone in leadership, it has been positive!
Excellent, perfect, trusted and best
Communication, Supportive, rewarding, inspiring and motivated
They help you fast and kindly.
Supportive helpful caring kind amazing
Our leadership always backs us up and never places any blame when things go wrong. They are super supportive and are always helpful in removing any roadblocks our team might have. They feel more like super hero co-workers than managers.
Review from Engineering Dept
very supportave. Motivates me to be my best
Review from Customer Support Dept
They seem to realize that the ones on the ground are the reason for their success. They treat us well
Review from Operations Dept
They support their staff no matter what position!
Review from Sales Dept
What does the leadership team need to get better at?
Communication and to properly email someone back
Investigating complaints. a lot of what customers complain about are lives. they are just trying to get free things and in the interim they are Ruining our ratings and essentially bringing down the possibility of not getting any type of work
Clear, direct communication. Compassion & understanding when shoppers are working hard to shop and satisy customers. Some leniency should be shown.
Review from Customer Success Dept
There is no line of communication between shoppers and anyone on the excellence team. Only way to communicate are to get issues resolved is through email which can take 3 to 5 business days for a reply. Then if you do email them the first email back is a generic go to check the Shopper hub
Standing up for their workers
Caring about employees and fostering a good working environment.
They need to value the work shoppers do everyday
Listening to the shoppers who work day in and day out!
Needs training in be clear in instructions
Transparency. Not lying to contractors
Communication is something that is great when you're in the field. But awful when you need to manage backend workings
Take care of shoppers first. Raise our pay.
Communication and taking phone calls instead of just emailing
Communication instead of just texting or email
How to tell the truth when you deactivate a person account without cause or reactions
Review from Customer Success Dept
Shipt needs to pay their shoppers appropriately. They are being preyed on and exploited.
They need to not be so jumpy to deactivate without even looking into a situation. You run a business but live with the theory that the customer or store associate is always right, and that’s not the case. You get rid of the best shoppers without even talking to them at all. Again, you will be sue
Review from Customer Success Dept
Acknowledging the shipt shopper .
Get your buts out shopping and try to live on this money for one month so you KNOW what us shoppers go through!! Step up and lead by example, not from behind a desk.
Review from Customer Success Dept
Customer Service, response time and actually standing on truth and princples.