Shipt Employee Reviews
Out of 1014 Shipt employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping Shipt improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Shipt compared to all other departments at the company. The Admin team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Its all the same combining orders to save money. Make it worth the double order.
Very informative and wasy to reach
Very kind and caring and really supportive
It is a great team
They're not really involved with us; we deal exclusively with an internal customer service which may or may not be contracted out to overseas.
What does the leadership team need to get better at?
I'm not exaggerating when I say everything
Communication and to properly email someone back
Investigating complaints. a lot of what customers complain about are lives. they are just trying to get free things and in the interim they are Ruining our ratings and essentially bringing down the possibility of not getting any type of work
Clear, direct communication. Compassion & understanding when shoppers are working hard to shop and satisy customers. Some leniency should be shown.
Review from Customer Success Dept
There is no line of communication between shoppers and anyone on the excellence team. Only way to communicate are to get issues resolved is through email which can take 3 to 5 business days for a reply. Then if you do email them the first email back is a generic go to check the Shopper hub
What is the best part about your compensation package?
We dont have benefits. I am an independent contractor.
Always paid every week on time
Review from Operations Dept
Not received any package yet
Great benefits and regular perks
Didn't have one none was offered
Why do you feel undervalued and what would make you feel better about your compensation?
Expected to work for pennies as a shopper after we deduct our expenses.
Sell the company to someone
I would feel better about compensation if they have the better policy for adding items sometimes I get an order of 10 and it turns into 30 and I get paid $0.25 extra. And the lack of orders coming in as unacceptable.
Shipt showed shoppers how good it could be to work for this company and then pulled everything right out from under us. This company is a joke. Everything from new leadership to the pay and bundles
Because i worked so hard. Became committed to the platform. Then it was snatched away because my on time percentage dropped while still maintaing a great overall rating. Great completion & dependable percentage was not taken into consideration.
Review from Customer Success Dept
What are some of the best things about your team?
There is no team at shipt. As a shopper you are solely reaponsible for the choices you make for customers orders. There is not enough training or guidelines for acenarios that occur daily with Shipt shopping. Its an entire catastrophe.
Meeting by video conference without input.
Outstandingly driven and kind and technical Gurus who are always there for guidance
Friendly, helpful & uplifting. Always willing to help.
Seasoned Shoppers are rhe backbone of the company.
What do your coworkers need to improve and how could you work together better?
When calling into customer support or driver support or shopper support maybe understand where we're coming from and that we're just not some teenagers that are trying to make some quick cash to hang out on a weekend. Some of us are trying to support families
Give training to the new employees
There is no opportunity for such
Shipt has hired anyone with a car that can breathe, and unfortunately our customers are paying the price with subpar service and rule breaking shoppers with no repercussions
Better. Ulture and not refer to employees as indpendent contractors who arent people. "They aren't employees," states Kristina, a senior manager at shipt.
Review from Admin Dept
What is most positive about the culture and environment at your company?
Me i make things happen for myself
All the different opportunities to meet new people.
Being able to be around people.
The people I work with in the stores are always fun to be around & my preferred customers are the best.
Helping others make life easier.
Review from Customer Success Dept
What needs to change to make the company culture better?
Tine for an ownership change
Training would be helpful for the representatives
Transparency. Fair pay. Customer service that speaks clear English
Put your shoppers first again
Listen to your employees and don’t drop them while they’re in the middle of an o
Review from Customer Success Dept
What did you like most about the interview process?
It was online and I got a quick decision
It was very fast and easy.
It is pretty straight forward
I do not have a comment on this.
It allowed me to be honest
What would you improve about your company's interview process?
Be more open door with HR issues
Don’t fire people Bus there but to make money for y
Review from Customer Success Dept
Determine if they’re reliable instead of accepting anyone with a car just to have a bigger company. Quality is better than quantity. I rather not be with a money hungry, unprofessional, and unreliable job which probably won’t last because of the foundation of the comp
Review from Sales Dept
Stop screwing over your contractors. We're what makes this thing work.
Review from Customer Success Dept
The shopper excellence team think their gods and no one can touch them.
Review from Customer Success Dept
What makes you most happy at work?
My positive attitude to help people and make their day easier
Posted 3 days ago
Meeting new people makes my day.
Working alone and at home
Meeting new people and shopping for them! I want to make it a positive experience and it takes something off their plate
Review from Sales Dept
The flexibility of choosing who I work for
What's going wrong and how can it be improved?
Bundles every order. Prioritizes profits over customer service as stated.
Listen to shoppers and customers. Pay shoppers appropriately. Get rid of bubdles.
The almighty dollar and executive salary has taken a front seat
I have heard from customers that the quality is decreasing and it is getting more expensive
No quality control when it comes to new shoppers
What do you like best about your company?
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What would you most like to see improved at your company?
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