B
76/100
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Shipt Team Employee Reviews
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Positive
Constructive
What are some of the best things about your team?
There is no team at shipt. As a shopper you are solely reaponsible for the choices you make for customers orders. There is not enough training or guidelines for acenarios that occur daily with Shipt shopping. Its an entire catastrophe.
Meeting by video conference without input.
Outstandingly driven and kind and technical Gurus who are always there for guidance
Friendly, helpful & uplifting. Always willing to help.
Seasoned Shoppers are rhe backbone of the company.
Passionate, customer service driven who take pride in job well done and seek to better their performance if treated well and respected by management and compensated fairly
Review from Customer Support Dept
Kind, gentle, and passionate people who genuinely care about eachother
Our Metro Lead is very efficient and is available to talk with. People in our zones are helpful.
Good people/peers that care for one another
We are independent contractors, so many lf these questions are irrelevant
Very good yes very good
We work alone so not sure
Great collaborators and each person provides a meaningful contribution
We look out for each other.
Communication and not just texting or emails
They are all really nice
I work alone. I have no team.
I don't have a team but i love meeting other shipt shoppers out and about.
Getting to know different shopper
The virtual meetings are a joke!!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
When calling into customer support or driver support or shopper support maybe understand where we're coming from and that we're just not some teenagers that are trying to make some quick cash to hang out on a weekend. Some of us are trying to support families
Give training to the new employees
There is no opportunity for such
Shipt has hired anyone with a car that can breathe, and unfortunately our customers are paying the price with subpar service and rule breaking shoppers with no repercussions
Better. Ulture and not refer to employees as indpendent contractors who arent people. "They aren't employees," states Kristina, a senior manager at shipt.
Review from Admin Dept
Do the job properly. Follow the rules.
Listen to the reviews all over the internet. See how your company is truly doing and stop over feeding yourself off of your workers sweat and tears and continuously feeding your ego thinking that they’re all content with the work and pay. EVERYTHING NEEDS TO IMPROV
Review from Sales Dept
Stop asking inappropriate questions like how far I am in completing a bonus opportunity
Review from Business Development Dept
It's the corporate team that's the issue, not the coworkers.
Review from Customer Success Dept
Give power over excellence so they can't treat shoppers this way .
Review from Customer Success Dept
Care more about customer service
Review from Customer Support Dept
The people I work with either avoid me like the plague or are very overbearing and distract me from my work.
Review from Sales Dept
Following the rules and giving A+ customer service.
Review from Customer Support Dept
more proactive, have a vision, don't be afraid of meetings and stakeholder, hold people and yourselves accountable for things you said you're going to do, and research on your own time how to get better. it's fine not to know everything, but at least learn how to learn.
Review from Marketing Dept
Hiring process could be better.
Review from Sales Dept
Having local meetings to talk about pros n cons and what we can do to improve things.
Review from Customer Support Dept
There isn't much of a team. We are independent contractors
Review from Operations Dept
Being more friendly to each other
Review from Customer Support Dept
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