It was a panel interview. Questions were generally manageable.
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Health insurance. TSP. These things are not as good as they once were. And, no, you don't retire with a full pension. You end up with about 11% of your salary--a pittance. Pre-1983 pensions were better.
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The education level of people needs to be improved. Gossip is rampant and is highly destructive to morale. Work on both. Be more willing to help co-workers if you have experience and knowledge. This will improve the atmosphere.
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The heritage of USCIS is worth noting. It was formerly the INS. It was a better place to work under its old name. Management was more involved and less condescending to employees. In a sense it had a glorious past.
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They need to think realistically about what they're asking their employees to do. Many of their ideas are impractical and difficult to implement. Being narcissistic, management will not admit its own faults. Ideas originate in top tiers and trickle downward. Employee insight is rarely accepted
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The way management is selected is a problem. Favoritism and insider cliques weigh heavily in determining who ends up in management. Competency is thrown out in favor of who knows who. Another factor is organizational bullying of employees who speak up or object to mistreatment & bad circumstances
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