The person who interviewed me had actually worked in my current position and was very kind and informative.
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Everyone I work with wants to do the best job possible, but is constantly burnt out and overworked. Front line employees often bear the brunt of the difficult times while management sits in pointless meetings or places their focus on other inconsequential areas.
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Addressing the needs of the employees. Creating a better work/life balance. Creating a compensation/advancement plan that actually rewards employees rather than keeping the status quo. Overall visibility by all levels of management. Supplying employees with what they need to do their jobs well.
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There has been a movement for change in leadership, but the pace and overall uptake seem to be lacking. The method is also multiple ideas taken from other successful businesses with a fancy new branding. Not sure how our management got to where they are without what is being taught currently.
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