Zipcar – Using technology better. The last two times I have gone to pick up my car on the street and it has not been there. One time the rep did not have a clue where the car was. The other time the rep knew where it was but was I told ahead of time? NO. Have they not heard of GPS and updating the account?

Zipcar Empresa Reclamada

Zipcar, the world's leading car sharing network, has operations in urban areas and college campuses throughout Austria, Canada, France, Spain, Turkey, the United Kingdom and the United States. Zipcar offers more than 50 makes and models of self-service vehicles by the hour or day to residents and businesses looking for smart, simple and convenient solutions to their urban and campus transportation needs. leer más

EMPLEADOS PARTICIPANTES: 45

Calificaciones totales: 446

CEO: Tracey Zhen

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Using technology better. The last two times I have gone to pick up my car on the street and it has not been there. One time the rep did not have a clue where the car was. The other time the rep knew where it was but was I told ahead of time? NO. Have they not heard of GPS and updating the account?

Other Employee Reviews for Zipcar

¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?

Managers have no power to determine raises, nor is there any type of formalized review system.
Revisión de Compensación · Publicado hace 10 años

Brevemente describa su total experiencia en el trabajo

No direction at all! No growth.
Revisión Publicado hace 6 años

Brevemente describa su total experiencia en el trabajo

I was able to learn about fleet operations while learning how Zipcar business works
Revisión Publicado hace 6 años

What can this brand most improve?

Customer service is AWFUL and a complete runaround. Zipcar promised to pay for an alternate rental vehicle after I booked a cargo van for moving weekend, and I have been chasing them after since - they have been avoiding me and gaslighting me to avoid keeping their promise and I am SICK of it.
Revisión Publicado hace 5 años

What can this brand most improve?

Customer Service. I called for help and was sent a bunch of articles I already read through. When I asked for my call to be escalated to a higher level of support, I was told I would receive an email with the pertinent information. It never came. So frustrating!
Revisión Publicado hace 5 años

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Using technology better. The last two times I have gone to pick up my car on the street and it has not been there. One time the rep did not have a clue where the car was. The other time the rep knew where it was but was I told ahead of time? NO. Have they not heard of GPS and updating the account?

Other Employee Reviews for Zipcar

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