ABC Fitness Solutions – Company would rather hire overseas employees then invest in honest hard working Americans for their customer service and tech support regardless of the feedback from there clients or there employees. Hold times are ridiculous and sitel has constant employees call out making it worse. Hope for change | Comparably

ABC Fitness Solutions – Company would rather hire overseas employees then invest in honest hard working Americans for their customer service and tech support regardless of the feedback from there clients or there employees. Hold times are ridiculous and sitel has constant employees call out making it worse. Hope for change

ABC Fitness Solutions Compagnie réclamée
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). Lire la suite
EMPLOYÉ
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277
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Company would rather hire overseas employees then invest in honest hard working Americans for their customer service and tech support regardless of the feedback from there clients or there employees. Hold times are ridiculous and sitel has constant employees call out making it worse. Hope for change

Quelles sont les meilleures choses à propos de votre équipe?

Their willing to work and sacrifice to make sure the job is done. They go above and beyond to make the customer experience a pleasant one.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

They are friendly and always willing to get the job done. They take constant OT and if not for them the company would fall apart in my opinion.

Qu’avez-vous le plus aimé du procédé d’entretien?

The simplicity of the questions and the straightforward process. They know if you are a good fit for the job due to extensive knowledge and research. Very impressive.

Que faut-il changer pour améliorer la culture de l’entreprise?

Start hiring from American instead of outsourcing to other country's. Another thing could be to have a dedicated USA team and expand to a certain amount of team members for are USS based clients.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Most departments are falling apart and due to being understaffed. Hire some more people from the USA to cover for the drop. Work on mitigating attendance and other issues with overseas employees. Punish the people that should be punished.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

I feel unappreciated because I worked hard last year for my annual raise only to be told per company policy that you can either get promoted or get your annual increase. I worked hard and deserve both, one has nothing to do with the other.

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