ABC Fitness Solutions Employee Reviews
Out of 749 ABC Fitness Solutions employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ABC Fitness Solutions improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at ABC Fitness Solutions compared to all other departments at the company. The Operations team offered the most constructive feedback, with 17% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Everyone is supportive of each other. We are all invested in seeing our whole team succeed.
The freedom to grow. Our leadership gives us opportunities to grow and try things that most other companies would not.
The leadership team clearly expresses company changes and news before I hear about it from industry publications and news.
Review from Product Dept
Our leadership team tries to be very open. Every time we have a company-wide meeting (which is pretty often, I believe we have one at least once a month), there is always a comprehensive Q&A at the end. They answer all questions and take all advice and criticism, making changes accordingly.
Review from Customer Success Dept
The leadership team is approachable.
Review from Operations Dept
What does the leadership team need to get better at?
Paying their employees fairly and focusing on us first. Not pushing our jobs to cheaper countries.
To be honest with employees and to listen to them. If you have one person who is not listening to him/her team that team is not motivated to achieve big results.
Taking the foot off the pedal enough to allow us to clean up some of the messes that are truly impacting customer sat and retention. With every fire that burns, such as technical support, product bugs or functionality, the pressure to work more hours to fix it, or sell more to offset attrition rises
Listening to the advise of the people they hired
Communicate, if there is no job security
What is the best part about your compensation package?
The prescription and dental plans.
The medical insurance has not gone up since I started, the mental health days are amazing too!
Bi weekly payments, but again I feel I should make at least 5 more dollars on my pay rate.
So many wonderful benefits and perks but I love the Open PTO best.
Open PTO is a MUST for all companies who wish to have a solid benefits package... I wouldn't consider working for another company who didn't have it.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Being paid enough to actually pay my bills without a second job.
Benefits are amazing. Truly one of the best things about ABC. However, I do feel underpaid. I have a graduate degree in my field, many years of tenor at ABC and excellent feedback from leadership; however my pay does not accurately represent what I bring to the company.
I feel undervalued because the cost of living has never been factored into my salary. It is uncompetitive based on my experience and years with the company.
Review from Operations Dept
Bigger salary of course :)
My compensation is very low to amount of work i do.
What are some of the best things about your team?
We support each other in all of our assigned duties. We work well together and are able to problem solve quickly.
My team specifically is the BEST team in ABC. I say this because everyone loves coming to work and we all interact like a family. Meaning, everyone cares about one another and is each others support.
The majority of the company is work from home and supports a best life (work life) balance.
Review from Product Dept
Very cohesive. Everyone tries very hard to help each other. I am newer to the team, but since day 1 they treated me like I had been a part of the team for a long time. Everyone is welcoming, and they foster a very growth-centric environment.
Review from Customer Success Dept
Communication, collaboration and the sense of being a family.
What do your coworkers need to improve and how could you work together better?
Be able to work collaboratively. Working as a team can increase productivity and develop healthy relationships between employees.
The remote work environment makes work with other departments very difficult. Team building activities can help close the gap
Work. I wish there were more people who worked
My team is awesome and I love working with them. Other departments, very much the opposite - they position themselves in an "us vs them" mindset, with Tech Support being the "enemy" and fight us rather than cooperating and coordinating.
no one communicates w/ each other
What is most positive about the culture and environment at your company?
The regular employees are great people.
In the customer success area that i work in, it can be rewarding.
The people. ABC truly cares about it's people and does everything they can to highlight their success and encourage a OneTeam feel, although employees are starched out across the globe.
A culture of self improvement and professional development with a work/life balance.
Review from Product Dept
Although sometimes it feels forced, the culture is very centered around #ONETEAM. We have acquired a few international organizations and are working on a cohesion strategy, bringing everyone together to now work under the ABC Fitness umbrella. Honestly though, it's been working well.
Review from Customer Success Dept
What needs to change to make the company culture better?
Because we have do much to do many of us work after hours just to complete our work. Again, the work life balance no longer exist. Summer hours whats that. We cant take advantage of it because our numbers will drop
Our help desk needs to get where it use to be. We need to not feel bad for asking for escalation to satisfy our clients needs especially with a new club install.
Review from Customer Success Dept
Start hiring from American instead of outsourcing to other country's. Another thing could be to have a dedicated USA team and expand to a certain amount of team members for are USS based clients.
Employ more people and bring the pay package of existing employees to that of new employees.
What did you like most about the interview process?
The interviewer was positive and encouraging. They listened closely to my answers, and helped me when I couldn't find the right words to get my point across.
They asked really good questions
It felt like more of a conversation with the manager, instead of job interview where I am trying to "convince" the other person why they should hire me.
Very simple. I am skewed because I was an internal hire, but both the interview for my original position as well as my promotion were very simple. Both of them were an introductory screening from a recruiter, then streamlined to the hiring manager which gave a single main interview. It was great!
Review from Customer Success Dept
Nothing. I don't believe some people have a fair shake.
What would you improve about your company's interview process?
It has been so many years since I interviewed for anything at this company that I cannot really speak on what is going on today in this area.
What makes you most happy at work?
Waiting to see what tasks come across my desk every day. Being able to see my colleagues every day and looking forward to hearing the ideas from the team.
There are some really nice folks that work along side myself that make the day enjoyable for sure
The team I work with. I truly enjoy coming in each day and working along side them.
Working with and supporting my co-workers
Review from Product Dept
Being able to wake up knowing that I'm helping someone learn about a thing that I know a lot about! Knowing that it will help their organization grow with proper utilization, and knowing that I will be a very important part of that growth. Many small wins that turn into big when looking at the macro
Review from Customer Success Dept
What's going wrong and how can it be improved?
Leaders have moved all our support jobs overseas to 3rd parties that don't care about the customers and they can tell.
The work environment, department colleagues, all this makes me feel happy to work in the morning.
Teams work best with clearly defined goals that can be delivered with a sustainable effort
Our level of support has drastically went down since we started outsourcing job. There is constant feedback from clients, and employees of the company about the poor level of support clients are now receiving. We need to hire more US based employees and build back the greatness we once had.
ABC is attempting to minimize client support resources while maintaining the belief that we are a client-focused organization, when in reality we are only paying lip service to that concept while actively working against it.
What do you like best about your company?
The cohesiveness of my team.
What I like best about the company is that I can work from home.
Review from Operations Dept
What would you most like to see improved at your company?
More company events but its understandable that after COVID we need to be careful.
Review from Operations Dept