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Poor management from a corporate stance.
What does the leadership team need to get better at?
Leadership needs to actually lead, and train, and quit stealing incentives from the agents. Common practice across all sites.
Why do you feel undervalued and what would make you feel better about your compensation?
We are a vendor for major corporations and offered close to minimum wage and zero benefits, forced to rely heavily on public assistance
What needs to change to make the company culture better?
Genuinely do some positive things for your employee, not just to look good in Corporates eyes when they finally show up after complaints.
Employee Reviews from Other Companies
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