They're layng off good workers and making adjusters fight each other over productivity numbers.
Lead by example and not "do as I say and not as I do." Stoo micromanaging
I love interacting with customers and performing at my peak.
The old white men of GEICO need to open their minds to new processes, especially if they'd like to continue the path of being a "tech" company.
Dealing with negative or upset customers can be extremely stressful on occasion.