GEICO CS Rep Employee Reviews
Briefly describe your overall experience at your company
It’s a good company but doesn’t understand that the company Sith the focal point of peop
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My experience is very poor and the only reason I still work here is because I need money
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What do you like best about the leadership team?
The one on one experience
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They are great absolutely wonderful.
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Lots of open door policies.
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They are always there for you
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They are nice. They are very helpful.
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What does the leadership team need to get better at?
He is sneakily increasing metrics in the company to a point that cannot be met so that employees are fired
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Communication and better execution of tasks
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Horrible customer service and employee relations
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To stop treating workers as machines. Stop killing us with impossible goals to make it impossible to get a raise.
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Understanding that the associated are people with families instead of constantly looking at associates as a number on a matrix. The customer is always put in front of the associates and their families and safety.
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What is the best part about your compensation package?
It's standard and not that above others
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Profit sharing is great for the entire corporation.
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Two weeks paid vacation and profit sharing checks.
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Paid for sick days off
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Health Insurance has great rates!!!!
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Why do you feel undervalued and what would make you feel better about your compensation?
They treat people like a number and not a person
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I should get paid 25$ a hour for the work load I do
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Make our goals able to be achieved. Cookie cutter goals dont work on all shifts.
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Management says if you get fully qualified, you should get more money. Lying SOBs.
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The company is not family friendly. Management treats staff like they are a number that generates numbers. They only care about the reports and lack common sense when it comes to procedures.
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What are some of the best things about your team?
Try hard to meet metrics even though metrics related to closures have nothing to do with employee performance
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Their personalities and motivation for the job
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Diverse and men and women.
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We work together well and get things done
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They discuss the same items and not open to making changes.
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What do your coworkers need to improve and how could you work together better?
Communication and doing what the job entails
Review from Customer Support Dept
My team has genuinely good people on it for the most part. We can all relate to each other as we are all extremely dissatisfied with GEICO.
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We are not in high school anymore and we need to remember that work is not for drama.
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Most associates are on some type of mood medication because the pressure of performing is so high. Its pretty bad when the ambulance takes someone out on a stretcher at least once a week.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Employees try really hard to meet metrics but the bozo CEO is housing layoffs
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My coworkers are the most positive thing
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A lot of room for advancement.
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It is a safe and comfortable working environment
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It has a great family culture. It creates and fosters teamwork.
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What needs to change to make the company culture better?
Management needs to change and the workload is too big for the lofty expectations management has.
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You get over critizied at this company. The positive feedback is limited and fake. Then people cheating at the job are never punished.
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The culture is amazing, but they need to find a way to fix the turn over rate.
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For everyone to have a decent support team and supervisor that actually does their job.
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Morale is low, stress and anxiety are high, management uses fear to attempt to motivate employees. It's a terrible environment.
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What did you like most about the interview process?
Good people carrying out the evil seeds of a heartless CEO
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Meeting new people and the pay
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If you have a pulse they will hire you
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The interview took three days so I was glad when it was over.
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Everyone was tactful that I met
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What would you improve about your company's interview process?
Maybe tell them the score they got
Review from Customer Support Dept
Its an all day process to interview at Geico. There are multiple tests and interviews. I know they want the best candidate, but it feels very excessive.
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Fewer interviews, but I also see the reasoning for the difficulty of the job. It took me 3 tries over 6 years to get hired.
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Allow supervisors to make the hiring decisions rather than managers and directors that are so far removed from the actual positions.
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What makes you most happy at work?
I love talking to my coworkers every day.
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The end of the day
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My coworkers and the comrades.
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Knowing I have job security and the people I work with are good people.
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Honestly, not being on the phone. I work at a call center and its back to back all day.
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What's going wrong and how can it be improved?
Metrics are not realistic. Anything can incinuate a Write up. This CEO was watching too much fox news and was I'll prepared for remote work. Now is trying to do a lot of layoffs by using new performance metrics that are not 35% higher and up to 50% higher. So unfair to work for this CEO. BRING BILL
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Understanding that people have lives outside of work and the job isn?
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I should get paid more and my boss should be less rude
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For personal reasons I don't enjoy going to work.
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The company is like an abusive relationship. They continue to beat up the associates making unreasonable requests. They pay just enough to keep a person from commuting further away and try to convince people that they cant fo any better.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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