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Waste of time. Plus, they never give the positive.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Not focused on customer service.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Communication, you need to all be on the same page. Getting different answers from the main one's on the floor is hopeful and inaccurate. You all need to be on the same page.
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