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Princess Cruises Compagnie réclamée
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Lire la suite
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Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Not enough support, left on hold for up to 30 mins.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Overall, the leadership team is good. They sometimes seem a little unprepared for unexpected issues, such as VPN issues and personnel problems.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The entry level position is extremely intense and complicated. They expect you to perform without enough training or pay. In most other areas, the company is good.
Que faut-il changer pour améliorer la culture de l’entreprise?
There needs to be more support personnel to handle issues. We tend to wait for a long time on the phones while keeping clients waiting. It feels like pressure from both sides.
Other Employee Reviews for Princess Cruises
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