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Princess Cruises Compagnie réclamée
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. Lire la suite
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Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
Quelles sont les meilleures choses à propos de votre équipe?
They all know how to roll with the punches and support each other on hard days.
Qu’avez-vous le plus aimé du procédé d’entretien?
I got to meet several different people who had been there for 5-20+ years. Everyone was kind.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Most of them have an open door policy and at least my direct management team is caring and tries to solve problems and passes feedback along.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The "core values" that they claim to uphold. At least most of the management in the contact center tries to utilize it and treats the employees with respect.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Some executive changes brought a person or a few people who decided to outsource one pf our most important departments (BAD IDEA) because they only value sales. When I started at Princess, it was a wonderful work environment and I felt respected. Now? not so much
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The contact center handles a LOT of ever changing policies and product formation in addition to customer care that is not always pleasant. The pay raises are pitiful and the starting rate should be higher. Not to mention changes to the structure of our center that are 100% sales and profit centered
Other Employee Reviews for Princess Cruises
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