Our mission is simple: create customer experiences that lead to better relationships. Lire la suite
they need to stop taking advantage of their lower staff (L2s and L1s) and changing requirements on an almost weekly basis.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
The training department should just hire warm bodies but look for people who can understand and follow directions and have some knowledge about tech.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
The company needs to understand that people on the phone deal with getting screamed at, cussed at, and belittled by most customers on the phone.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
The company severely underpays their L2s for the requirements that they have for them. Not only are these people responsible for managing the team and guiding all the team members on their calls, but the most they can make is 14.00 an hour and that is if you can talk your supervisor into a raise.
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