teleNetwork Employee Reviews
Out of 39 teleNetwork employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping teleNetwork improve their work culture. The Customer Support team, with 76% positive reviews, reports the best experience at teleNetwork compared to all other departments at the company. The Operations team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Great people, great team all the way up the ladder, company built from scratch
Leadership team is awesome. Always communicating with all of us.
Review from Customer Support Dept
Open door policy is great.
Review from Customer Support Dept
The clan culture they promote
Review from Customer Support Dept
What does the leadership team need to get better at?
they need to stop taking advantage of their lower staff (L2s and L1s) and changing requirements on an almost weekly basis.
What leadership there is not any
Review from Customer Support Dept
What is the best part about your compensation package?
its fair and equals what you put into it such as matching 401k
401k match up to 4%.
Review from Customer Support Dept
The bonus from av sales
Review from Customer Support Dept
The best part of working for this company is that they truly do care & treat you like family even though the company is huge.
Review from Customer Support Dept
Hourly wage is very generous
Why do you feel undervalued and what would make you feel better about your compensation?
We are COMPLETELY undervalued. I make less than some fast food workers. Give us a raise and take action on some of our suggestions.
Review from Operations Dept
The company severely underpays their L2s for the requirements that they have for them. Not only are these people responsible for managing the team and guiding all the team members on their calls, but the most they can make is 14.00 an hour and that is if you can talk your supervisor into a raise.
The company takes workers for granted
Review from Customer Support Dept
Telenetwork was a good company but everything is,always for management not the small guy
Review from Customer Support Dept
What are some of the best things about your team?
great people, leaders, understanding, easy to communicate with
My coworkers are normally friendly.
Review from Operations Dept
Great people with similar interests.
Review from Customer Support Dept
the leadership and clan culter
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The training department should just hire warm bodies but look for people who can understand and follow directions and have some knowledge about tech.
Team needs to be,a team
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
good culture, everyone treats everyone well and fairly
My coworkers are the most positive.
Review from Operations Dept
Everybody works from home so you create your own environment. Culture is a mostly nerdy/geeky one.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of teleNetwork yet.
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What did you like most about the interview process?
fair, didnt make me feel nervous, and felt like i was welcome and part of the the team already
It was so easy that it was hard to not get a job.
Review from Operations Dept
Very straightforward process, great recruiting team!
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of teleNetwork yet.
Be the first to contribute a review.
What makes you most happy at work?
My super duper awesome coworkers
Review from Customer Support Dept
Working from home! Interacting with coworkers as much or as little as I want.
Review from Customer Support Dept
My awesome team 7 co-workers!
Review from Customer Support Dept
What's going wrong and how can it be improved?
They need to promote and give raises or demote and lay off based on work ethic and performance not on personal feelings and on relationships. They rehired somebody into the executive team who was UNREHIRABLE because she was a friend of the family!
Review from Operations Dept
The company needs to understand that people on the phone deal with getting screamed at, cussed at, and belittled by most customers on the phone.
What do you like best about your company?
Work at home
Review from Operations Dept
It has a feeling of being part of a family.
Review from Operations Dept
What would you most like to see improved at your company?
Better pay for all employees. Especially those that work in house.
Review from Operations Dept