VXI Global Solutions Compagnie réclamée
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s Lire la suite
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We used to experience passion for people, now it seems we are just trying to keep things afloat. Appreciate still the efforts by some leadership who continues to partner with us to do our work
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
Be up to date with the market outside of VXI
Quelles sont les meilleures choses à propos de votre équipe?
My team/cluster are skilled, but we are not equipped with systems to do our job.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.
Que faut-il changer pour améliorer la culture de l’entreprise?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
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