Xanterra – It has changed for the worse over the years. The company is too revenue-centric and does not focus on guests or employees. | Comparably

Xanterra – It has changed for the worse over the years. The company is too revenue-centric and does not focus on guests or employees.

Xanterra Compagnie réclamée
Xanterra Parks & Resorts is a global diversified travel & hospitality company. Lire la suite
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It has changed for the worse over the years. The company is too revenue-centric and does not focus on guests or employees.

Qu’avez-vous le plus aimé du procédé d’entretien?

Really don't remember if I interviewed- was hired over twenty years ago.

Quelles sont les meilleures choses à propos de votre équipe?

We work hard despite the fact that we receive little to no recognition and our supervisors rarely communicate with us.

Qu’est-ce qui vous plaît le plus dans votre entreprise?

I like the potential I see to create great experiences for our guests and the chance to meet people from all over the world.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

I have worked.in my position 20 years, and as the lead 15. I make eighty cents more an hour than a trainee. Experience and skill should count for something.

Qu’aimeriez-vous le plus améliorer dans votre entreprise?

Respect.for employees. A new general manager and a manager or supervisor for the position I am in - not reporting to someone who has no idea what my responsibilities are.

Que faut-il changer pour améliorer la culture de l’entreprise?

A new general manager! Employees treated as assets and not liabilities. Better pay and recognition for years worked and skills learned. Focus on providing good guest service and not just on trimming the budget- especially the labor budget.

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

Could work together better if we were given the same opportunities for training, encouragement and developmental other departments. Also, if we actually had a supervisor that knew our jobs. Xanterra cut the position and there a no managers or supervisors that actually do the job.

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

Employee morale is negative due to an impersonal general manager that does not communicate with front line employees. This needs to change. Stop making so many cuts to hours in the busy season. Let employees have their microwaves and crockpots back. Supervusors need to have an understanding of jobs

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