
They come to work and try their best to wear many hats.
Training! Time needs to be made for constant training on Customer service and leadership skills.
They took the time to explain the job to me and took me around to meet the staff.
Praise for good work. Nobody likes to be told everything that is wrong first thing in the morning.
I dread going to work. My coworkers are back stabbers and the residents are bully's who have basically said all the staff are idiots and need to be fired.
Laughter would be the biggest improvement. Nobody laughs much and if they do someone is always listening to use it against you later if you say something even slightly colorful.