Brookdale Senior Living CS Rep Employee Reviews
Briefly describe your overall experience at your company
Injuries waiting to happen and no paid sick pay during a pandemic
Review from Customer Support Dept
It has been fairly good until recently when moral has went down and we have lost several employees
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
My experience has been great overall, understanding supervisors, and always room to grow
Review from Customer Support Dept
What do you like best about the leadership team?
not good never work together well and always drama between employees,
Review from Customer Support Dept
Some are very understanding to employee needs
Review from Customer Support Dept
We work hard and we work as teams
Review from Customer Support Dept
There is genuine care for the residents and a heart to serve.
Review from Customer Support Dept
Everyone works together
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What does the leadership team need to get better at?
Maintain adequate staffing. Enough paid time off to endure one illness and one vacation per year; currently only 4 days combined. Organizational structure. Allow asymptomatic workers that may have been exposed to receive coronavirus test (paid by worker) without retaliation. More local control.
Review from Customer Support Dept
Staffing and employee moral and incentives
Review from Customer Support Dept
Not allowing employees bully others
Review from Customer Support Dept
Appreciating their employees more...all of them.
Review from Customer Support Dept
How they treat their employees. I've been there for almost 2 years with no raise. They have no regard for the employees as long as they are getting their bonuses. All they care about is the money
Review from Customer Support Dept
What is the best part about your compensation package?
Paid time off and fair wage
Review from Customer Support Dept
The 401K as well as the employee perks
Review from Customer Support Dept
My benefits such as 401k and my health insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Corporate policies that consider worker wellbeing - especially PTO policies.
Review from Customer Support Dept
Higher wages and better benefits
Review from Customer Support Dept
The work we do is under paid and underappreciated
Review from Customer Support Dept
They work us like dogs expect us to pick up everyone's else's slack with no recognition of a job well done or even a thank you.
Review from Customer Support Dept
I would like to be paid more than minimum wage.
Review from Customer Support Dept
What are some of the best things about your team?
Great nursing staff. Poor corporate policies.
Review from Customer Support Dept
Cooperation and teamwork and compassion for other coworkers
Review from Customer Support Dept
We support each other like family
Review from Customer Support Dept
My coworkers are great. We get along really well.
Review from Customer Support Dept
They are all willing to help at all times
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop gossiping and work as a team
Review from Customer Support Dept
better management and meetings, very little communication between staff and high ups.
Review from Customer Support Dept
Work better as a team
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What is most positive about the culture and environment at your company?
Friendly care partners and housekeeping staff. Disorganized management.
Review from Customer Support Dept
the staff and the residents
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The residents is only reason I come to work
Review from Customer Support Dept
We all care about the residents
Review from Customer Support Dept
Located in a very nice area
Review from Customer Support Dept
What needs to change to make the company culture better?
communication is lost, and disfunction
Review from Customer Support Dept
The higher up people who think that the only thing that matters is filling a bed so they can have more money coming in
Review from Customer Support Dept
What did you like most about the interview process?
the interviewer and her positive attitude
Review from Customer Support Dept
They act like they care about you as a potential employer
Review from Customer Support Dept
I was able to see the environment and meet somewhere of the residents
Review from Customer Support Dept
I was able to meet with three of the supervisors abs get a feel for everyone
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
my residents and some of the other staff
Review from Customer Support Dept
my residents and the families
Review from Customer Support Dept
Bringing a smile to residents faces
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Working with my co workers and serving old people
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I love the relationships I am privileged to have with seniors
Review from Customer Support Dept
What's going wrong and how can it be improved?
Corporate policies that consider local environments and go beyond only the minimum protections required by law
Review from Customer Support Dept
To nanny bosses and not enough indians
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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