Brookdale Senior Living Culture | Comparably
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Brookdale Senior Living Claimed Company
Enriching the lives of those we serve with compassion, respect, excellence and integrity. Every day is an opportunity for Brookdale associates to deeply connect with people in a profound and personal way. For our residents, we provide comfortable lifestyles and caring environments, with opportunities to improve wellness, fulfill lifelong wishes, and stay connected with friends and loved ones. And for those seeking help and information about senior living, we offer answers to their questions and solutions for meeting the unique and individual needs of each resident and their family. read more
EMPLOYEE
PARTICIPANTS
503
TOTAL
RATINGS
4817

Brookdale Senior Living Company Culture

Brookdale Senior Living Culture

This score is derived from employee ratings & reviews
2.5/5
Brookdale Senior Living's Overall Culture is rated D

Top Rated Culture Dimensions

Brookdale Senior Living CEO

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Lucinda Baier Brookdale Senior Living's CEO
Lucinda Baier
56 /100

Diversity at Brookdale Senior Living

Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-

Diverse employees at Brookdale Senior Living have rated Team, Perks And Benefits, and Environment as the highest categories they have scored

Women at Brookdale Senior Living

Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-

Women at Brookdale Senior Living have rated Environment, Team, and Work Culture as the highest categories they have scored

Brookdale Senior Living eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 25%Bottom 25% of Similar Size Companies on Comparably

Recommend to a Friend?

-28

Brookdale Senior Living employees are -28% more likely to recommend Brookdale Senior Living as a great place to work

28%Promoters
16%Passives
56%Detractors

Working at Brookdale Senior Living

Working at Brookdale Senior Living is rated below average by 503 employees, across various culture dimensions. Brookdale Senior Living employees rate Professional Development highest among all categories, and think that Work Culture and Compensation have the most room for improvement, putting Brookdale Senior Living’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Nashville, TN. See below in detail how working at Brookdale Senior Living was rated by employees.

Overall Company Culture at Brookdale Senior Living

D

Overall Company Culture at Brookdale Senior Living is rated D

Last updated 2 months ago

Bottom
15%

Brookdale Senior Living ranks in the Bottom 15% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 503 Employees

View Results
0
20
40
60
80
100
HR
67
HR67
Sales
67
Sales67
Admin
66
Admin66
Communications
65
Communications65
Customer Support
64
Customer Support64
Customer Success
63
Customer Success63
Product
55
Product55
Operations
49
Operations49

Brookdale Senior Living Employee Reviews

Out of 595 Brookdale Senior Living employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Brookdale Senior Living improve their work culture.

61%
39%
Positive Reviews61%
Constructive Feedback39%

Positive Reviews From Brookdale Senior Living Employees

  • What did you like most about the interview process?
    The manager listened to me
  • What makes you most happy at work?
    Seeing the smiles on our residents
  • What is most positive about the culture and environment at your company?
    As i said, my co-workers are a delight to work with

Constructive Feedback From Brookdale Senior Living Employees

  • What does the leadership team need to get better at?
    Everything needs to be worked on all areas
  • What does the leadership team need to get better at?
    Expectations of the community as a whole provide support in order to accomplish goals.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    rather not answer at this time

Brookdale Senior Living Company Information

Brookdale Senior Living Mission, Vision & Values

Brookdale Senior Living Mission & Values

Enriching the lives of those we serve with compassion, respect, excellence and integrity. Every day is an opportunity for Brookdale associates to deeply connect with people in a profound and personal way. For our residents, we provide comfortable lifestyles and caring environments, with opportunities to improve wellness, fulfill lifelong wishes, and stay connected with friends and loved ones. And for those seeking help and information about senior living, we offer answers to their questions and solutions for meeting the unique and individual needs of each resident and their family.

Brookdale Senior Living Vision Statement

With vision, commitment and keen attention to the details, Brookdale Senior Living has emerged as America s brand of choice for outstanding senior living. As testimony to their success, Brookdale Senior Living s communities consistently generate high resident satisfaction ratings, demonstrating the company s pride, commitment to quality, and service excellence.

HeadquarterBrentwood, TN
United States of America
Websitewww.brookdale.com
Company StatusPublic
StockBKD

Brookdale Senior Living Competitors

Brookdale Senior Living competitors include DIGNITY HEALTH, Acadia Healthcare, and Genesis Healthcare. Brookdale Senior Living ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Brookdale Senior Living compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    DIGNITY HEALTH's Logo
    DIGNITY HEALTH
    3.2/5
  2. #2
    Acadia Healthcare's Logo
    Acadia Healthcare
    2.5/5
  3. #3
    Brookdale Senior Living's Logo
    Brookdale Senior Living
    2.5/5
  4. #4
    Genesis Healthcare's Logo
    Genesis Healthcare
    2.3/5
  • Culture Video

Brookdale Senior Living Employees

Brookdale Senior Living has 5001 employees. 503 employees at Brookdale Senior Living have reviewed Brookdale Senior Living across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 months ago.

Overall, the 503 Brookdale Senior Living employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Brookdale Senior Living are mostly dissatisfied with their total compensation at Brookdale Senior Living, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Brookdale Senior Living are not very pleased with their team. 503 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Brookdale Senior Living are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Brookdale Senior Living believe the environment at Brookdale Senior Living is negative. Most Participants believe the pace of work at Brookdale Senior Living is comfortably fast. About 66% of the employees at Brookdale Senior Living work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Brookdale Senior Living are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Brookdale Senior Living employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at Brookdale Senior Living report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Brookdale Senior Living have 0 meetings
Meetings
A Day in the Life
71% of Brookdale Senior Living employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Brookdale Senior Living employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
36% of Brookdale Senior Living employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Brookdale Senior Living employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
58% of Brookdale Senior Living employees call their work environment negative
Environment

Joining Brookdale Senior Living - Employee Onboarding

The prevailing opinion from employees about joining Brookdale Senior Living is that the company was somewhat prepared on their first day. Brookdale Senior Living employees concluded that their overall onboarding experience was negative. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Brookdale Senior Living KPIs and OKRs

At Brookdale Senior Living 43% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Brookdale Senior Living's KPIs and OKRs is essential for its success. Out of 13 Brookdale Senior Living employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 8 have said yes.

AnswerPercent
Yes62%
No38%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes43%
No57%
Are the KPIs/OKRs for your department clear?

Brookdale Senior Living CEO & Leadership

Brookdale Senior Living CEO - Lucinda Baier

Lucinda Baier Brookdale Senior Living's CEO
56 /100

Brookdale Senior Living’s CEO Lucinda Baier started in this role in 2018. Lucinda’s approval rate is lower compared to CEOs at similar sized companies, putting Lucinda in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 25% compared to CEOs of all other companies in Nashville, TN. Lucinda Baier’s employees rank Brookdale Senior Living in the Bottom 45% for Professional Development, in the Bottom 25% for Environment, and in the Bottom 25% for Office Culture. Baier is generally unpopular with Brookdale Senior Living employees, but ranks especially low with employees with the company for 1 to 2 Years, and by employees with Over 10 Years experience and employees in the Operations department. However, employees with Entry Level experience have a slightly more favorable view of the CEO. When compared to Brookdale Senior Living’s competitors, Lucinda Baier ranks below DIGNITY HEALTH CEO Lloyd H. Dean.

Brookdale Senior Living Leadership

The Brookdale Senior Living Executive Team is rated a “D” and led by CEO Lucinda Baier, Executive Vice President of Community Operations Mary Sue Patchett, and Executive VP & Chief Administrative Officer Bryan Richardson

  • Lucinda Baier  CEO / President

    Lucinda Baier CEO / President

    Lucinda Baier serves as the CEO / President of Brookdale Senior Living.

  • Mary Sue Patchett Executive Vice President of Community Operations

    Ms. Mary Sue Patchett had been an Executive Vice President of Community Operations at Brookdale Senior Living Inc. since... read more

  • Bryan Richardson Executive VP & Chief Administrative Officer

    Mr. Bryan D. Richardson has been the Chief Administrative Officer of Brookdale Senior Living Inc. since January 2008 and... read more

  • Daniel A. Decker J.D. Executive Chairman

    Mr. Daniel A. Decker, also known as Dan, J.D., serves as the President at CoastWood Senior Housing Partners which he... read more

  • Chad C. White Senior VP, General Counsel & Secretary

    Mr. Chad C. White serves as Senior Vice President, General Counsel and Secretary at Brookdale Senior Living Inc. since... read more

  • Cedric T. Coco Executive VP & Chief People Officer

    Mr. Cedric T. Coco has been Chief People Officer and Executive Vice President at Brookdale Senior Living Inc. since... read more

  • Dawn L. Kussow Chief Accounting Officer and Senior Vice President

    Ms. Dawn L. Kussow has been Chief Accounting Officer and Senior Vice President of Brookdale Senior Living Inc. since... read more

  • George T. Hicks Executive Vice President of Finance & Treasurer

    Mr. George T. Hicks has been an Executive Vice President of Finance at Brookdale Senior Living Inc. since July 2006 and... read more

  • Geri Krupp-Gordon SVP of Legal Operations & Chief Compliance Officer

    Geri Krupp-Gordon serves as the SVP of Legal Operations & Chief Compliance Officer of Brookdale Senior Living.

Brookdale Senior Living Salaries

How much does Brookdale Senior Living pay?

How much do people at Brookdale Senior Living get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Brookdale Senior Living is $129,794, or $62 per hour, while the estimated median salary is $120,217, or $57 per hour.

At Brookdale Senior Living, the highest paid job is a Director of Sales at $230,510 annually and the lowest is a Receptionist at $39,071 annually. Average Brookdale Senior Living salaries by department include: Customer Support at $65,895, Sales at $153,450, Communications at $103,682, and Engineering at $136,478. Half of Brookdale Senior Living salaries are above $120,217.

245 employees at Brookdale Senior Living rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 751 ratings) while 238 employees at Brookdale Senior Living rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 249 ratings).

Salaries contributed from Brookdale Senior Living employees include job titles like Director of Operations, Operations Manager, HR Manager, and Director of IT. Comparably data has a total of 2 salary records from Brookdale Senior Living employees.

Last updated 2 months ago.

1st Percentile
$65k
$65k1st Percentile
17th Percentile
$92k
$92k17th Percentile
33rd Percentile
$120k
$120k33rd Percentile
50th Percentile
$181k
$181k50th Percentile
67th Percentile
$241k
$241k67th Percentile
83rd Percentile
$274k
$274k83rd Percentile
100th Percentile
$305k
$305k100th Percentile
$129,794*
Average Compensation
$120,217*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Brookdale Senior Living Salaries by City

Brookdale Senior Living Salaries by Department

Explore Brookdale Senior Living Salaries

Diversity & Inclusion at Brookdale Senior Living

Diverse employees at Brookdale Senior Living score the company 62/100 across various culture categories, placing Brookdale Senior Living in the Bottom 35% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Brookdale Senior Living across various culture dimensions.

We care about our employees, and strive to provide a culture where people feel valued.

Ranked Culture the Highest

Women 66/100
Department - Customer Support
Men 54/100
Department - Customer Support
Diverse Employees 74/100
Tenure - 1 to 2 Years

Ranked Culture the Lowest

Women 54/100
Tenure - 2 to 5 Years
Men 40/100
Department - Operations
Diverse Employees 50/100
Department - Operations

Brookdale Senior Living Perks & Benefits

Health & Wellness

  • Health Insurance

Paid Time Off

  • PTO / Vacation Policy

Brookdale Senior Living PTO

Brookdale Senior Living's PTO and Vacation policy typically gives 10-15 days off a year with 12% of employees expected to be work free while out of office. Paid Time Off is Brookdale Senior Living's 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Brookdale Senior Living's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time11%
Vacation Policy33%
Office Meals11%
401k Contribution45%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes88%
No12%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo9%
$1500 - $2500/mo18%
$1000 -$1500/mo0%
$500 -$1000/mo9%
Less than $500/mo64%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Brookdale Senior Living Careers

Brookdale Senior Living Jobs

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H1B Visa

In 2019, Brookdale Senior Living applied for 1 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

Brookdale Senior Living has a total of 5001 employees

1
Total Applied
  • 100% Granted (1 out of 1)
  • 0% Denied ( out of 1)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Brookdale Senior Living Know You Want To Work There

Overview of Candidates Interested in Brookdale Senior Living on Comparably

Candidates By Department

All Industries
40%
Sales
20%
Engineering
10%
Operations
10%
Admin
10%
Other
10%

Candidates By Location

Albuquerque
10%
Washington
10%
Little Rock
10%
San Francisco
10%
Napa
10%
Other
50%

Brookdale Senior Living Internship Program

Acquiring a position in Brookdale Senior Living's Internship Program is generally difficult. Why intern at Brookdale Senior Living? Employees are not so happy at Brookdale Senior Living and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Brookdale Senior Living employees say they’re never bored at work. Additionally, 50% have developed close friendships with their co-workers.

How difficult is it to get an internship at Brookdale Senior Living?

Operations
Very Difficult0%
Somewhat Difficult0%
Not Difficult50%
Difficult25%
Does Not Offer Internships25%
Answered by 4 Operations Interns

Frequently Asked Questions regarding Brookdale Senior Living

Who is the CEO of Brookdale Senior Living?

Brookdale Senior Living CEO is Lucinda Baier, their score by employees is 56

What is Brookdale Senior Living eNPS?

The eNPS for Brookdale Senior Living is -28

What is Brookdale Senior Living revenue?

Brookdale Senior Living revenue is $4B

What is the salary for Marketing Manager in Brookdale Senior Living?

Marketing Manager average salary in the US is 112k

What are the salaries in the Design in Brookdale Senior Living?

The average salaries for Design in Brookdale Senior Living is 114k

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